Amanda Dorris
Louisville,KY
Summary
Accomplished Merchandising Supervisor at Kohls Department Store, adept in team leadership and customer service, significantly enhanced sales performance through strategic merchandising and effective team training. Leveraged strong problem-solving skills and POS system expertise, ensuring operational excellence and customer satisfaction. Expert in creating compelling product displays and fostering a customer-focused environment.
Overview
6
6
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
01.2023 - Current
- Completed thorough opening and closing functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote customer-focused environment.
- Counted and balanced registers.
- Created visual displays that showcased products in an attractive manner.
- Supervised a team of five merchandisers, providing guidance and support when needed.
Merchandising Lead
Kohls Department Store
08.2021 - 01.2023
- Created eye-catching merchandise displays to entice customers into store.
- Shared product knowledge to suggest merchandise and services to customers.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Followed prepared sketches and planograms to arrange consistent shelves, and racks across multiple departments.
Full-Time Flex
Kohls Department Store
03.2019 - 08.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, while maintaining calm, friendly demeanor.
Part-Time Merchandising Associate
Kohls Department Store
09.2018 - 03.2019
- Recommended, selected and located merchandise based on customer desires.
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
- Kept fitting rooms cleaned, organized and well-maintained.
Education
High School Diploma -
Louisville Male High School
Louisville, KY06-2018
Skills
- Verbal and Written Communication
- Team Leadership
- Teamwork and Collaborations
- POS System Operation
- Inventory and Stocking
- Merchandising
- Goal-Oriented
- Problem-Solving
- Customer Service
- Mentoring and Training
- Active listener
- Self motivation
Timeline
Merchandising Supervisor
Kohls Department Store
01.2023 - Current
Merchandising Lead
Kohls Department Store
08.2021 - 01.2023
Full-Time Flex
Kohls Department Store
03.2019 - 08.2021
Part-Time Merchandising Associate
Kohls Department Store
09.2018 - 03.2019
High School Diploma -
Louisville Male High School
Similar Profiles
Jaida GarciaJaida Garcia
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
Maria LopezMaria Lopez
Point of Sale Associate at Kohls Department StorePoint of Sale Associate at Kohls Department Store
Jose "Jesse" MartinezJose "Jesse" Martinez
Assistant Store Manager at Kohls Department StoreAssistant Store Manager at Kohls Department Store