AMANDA DOUGLAS
Grovetown,GA
Summary
Client-focused account manager with solid experience in both personal and commercial lines day-to-day account servicing. Skilled at understanding client needs, coordinating with carriers, and delivering practical coverage solutions. Communicates clearly, stays organized, and builds strong working relationships that support retention and long-term growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Commercial Accounts Manager
Sanford, Bruker and Banks
Martinez, GA
04.2022 - Current
- Manage a portfolio of small to middle market commercial accounts, ensuring accuracy, retention, and client satisfaction.
- Handle full renewal cycle: review exposures, remarket when needed, and recommend appropriate coverage.
- Prepare and submit risks to multiple carriers, including E&S markets, to secure competitive terms.
- Respond to client and carrier inquiries within 1-2 business days, maintaining strong service standards.
- Review and finalize policy documentation for accuracy prior to binding and issuance.
- Advise clients on coverage options and risk considerations to support informed decisions.
- Stay current on carrier appetite, industry changes, and coverage developments.
Personal and Commercial Account Manager
Universal Group, Ltd. (formerly Wagener Insurance)
Wagener, SC
06.2004 - 04.2022
- Managed and serviced personal and commercial lines accounts as primary client and carrier liaison.
- Marketed and remarketed accounts to maintain competitive coverage and pricing.
- Increased new business by 35% through effective prospecting and account marketing.
- Maintained a 92% retention rate in personal lines book of business.
- Applied strong knowledge of policy forms and underwriting requirements in daily servicing.
- Placed business with multiple carriers, including E&S markets, to tailor client coverage.
Skills
- Commercial & Personal Lines
- Policy coverage Analysis
- Underwriter Collaboration
- Submissions & Market Placement
- Policy Renewals & Remarketing
- Account Servicing & Retention
- Small to Middle Market Accounts
- Client Relationship Management
- Documentation Accuracy & Compliance
- Underwriting knowledge
- Professionalism and ethics
Certification
- Property and Casualty Insurance Adjuster
- CISR - Certified Insurance Service Representative
- Property and Casualty Insurance Producer
References
Available upon request
Timeline
Commercial Accounts Manager
Sanford, Bruker and Banks
04.2022 - Current
Personal and Commercial Account Manager
Universal Group, Ltd. (formerly Wagener Insurance)
06.2004 - 04.2022