AMANDA DRIEVER
Hamburg,IA
Summary
Adaptable professional with over 10 years of experience in customer service and rapid software acquisition. Proven track record of leadership and dedication in various roles. Committed to leveraging skills to contribute effectively at Mutual of Omaha.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy City Clerk
City of Hamburg
02.2022 - 08.2025
- Conducted research on municipal administration best practices, recommending improvements that increased office efficiency.
- Assisted in budget preparation and monitoring to ensure prudent financial stewardship for city.
- Reviewed content for all official city publications, ensuring accuracy prior to distribution or online posting.
- Organized events, including public hearings and town hall meetings, to promote civic engagement.
- Maintained compliance with state regulations by applying relevant laws consistently in daily tasks.
- Implemented record retention schedules that adhered to legal requirements for sensitive materials.
- Managed correspondence between citizens and government officials, facilitating effective communication.
- Administered business licenses and permits to support local economic development initiatives.
- Utilized advanced technology tools such as electronic filing systems or document management software programs for enhanced productivity.
- Researched information in municipal archives upon request of public officials or private citizens.
911 EMERGENCY DISPATCHER
FREMONT COUNTY JAIL
02.2019 - 02.2022
- Received telephone and alarm notifications for emergency and non-emergency services.
- Entered and updated data in computerized systems regarding wanted persons and stolen vehicles.
- Interpreted maps to determine locations and provided accurate directions.
- Monitored multiple radio frequencies to stay informed of developing situations.
- Answered inquiries and referred calls to appropriate departments for resolution.
- Demonstrated proficiency in software specific to law enforcement and emergency response.
- Achieved NCIC certification by mastering required material and passing examinations.
- Calmed distressed callers while multitasking between information recording and dispatching responders.
CASHIER
SAPP BROTHERS TRAVEL CENTER
10.2017 - 02.2019
- Operated POS system to execute purchase transactions for customers and team members.
- Processed cash, checks, and credit cards for customer purchases efficiently.
- Counted cash drawers at shift start to verify accurate amounts.
- Facilitated merchandise returns and exchanges to enhance customer satisfaction.
- Prepared balance sheets detailing transaction amounts and counts at shift conclusion.
- Greeted customers and provided product information to promote positive store experiences.
Education
No Degree - Business Administration
IOWA WESTERN COMMUNITY COLLEGE
Council Bluffs, IASkills
- Microsoft Office Suite
- Adaptability under pressure
- Active listening
- Attention to detail
- Critical thinking
- Quick learner
- Email and technology proficiency
Certification
IOWA/NCIC Certification
Timeline
Deputy City Clerk
City of Hamburg
02.2022 - 08.2025
911 EMERGENCY DISPATCHER
FREMONT COUNTY JAIL
02.2019 - 02.2022
CASHIER
SAPP BROTHERS TRAVEL CENTER
10.2017 - 02.2019
No Degree - Business Administration
IOWA WESTERN COMMUNITY COLLEGE