Lisa Hart
Kirbyville,MO
Summary
Results-driven Deputy City Clerk with extensive experience in municipal administration, fiscal operations, and public records management. Skilled in Microsoft 365, budgeting, accounts processing, and cross-functional coordination. Delivers organized workflows, accurate reporting, and reliable support for city operations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Deputy City Clerk
City of Hollister
Hollister, MO
01.2026 - Current
- Led fiscal operations for the City Clerk department by developing and administering the annual budget, monitoring expenditures, and forecasting funding requirements for personnel, materials, and supplies.
- Directed daily workflow and performance of a five-person office team while onboarding and training six employees on administrative operations, financial procedures, records management, and City policies.
- Developed, standardized, and maintained Standard Operating Procedure (SOP) manuals for City functions and administrative processes, documenting workflows, internal controls, compliance requirements, and step-by-step procedures to promote consistent operations, staff training, and continuity of service.
- Maintained official records for City Council meetings and Board of Adjustment hearings, ensuring accurate documentation, retention, and public accessibility.
- Administered public-records requests in accordance with FOIA, state public-records laws, retention requirements, and other applicable legal regulations.
- Produced monthly departmental activity reports and developed presentations for City Council meetings using Microsoft Office Suite.
- Oversaw City purchasing-card and credit-card administration for all departments by loading cards, verifying purchase orders, validating charges, and ensuring accurate payment processing and supporting documentation.
- Administered monthly invoicing and revenue tracking for more than 600 individual business accounts, maintaining accurate account data and timely payment records.
- Reviewed, verified, logged, and signed City checks for vendor invoices, operating expenses, and payments to outside organizations.
- Processed daily City bank deposits and authorized interaccount transfers, maintaining complete documentation and following established banking controls.
- Managed municipal accounting records, including financial transaction entry, account reconciliation, vendor-invoice review, billing, and month-end financial close activities.
- Delivered on-call clerical and financial support to district offices, resolving routine administrative and financial-processing needs to sustain municipal operations.
- Monitored municipal activities and administrative processes for compliance with applicable federal, state, and local laws and regulations.
- Administered City fleet operations under Enterprise eFleet contracts, overseeing vehicle acquisition, disposal, maintenance coordination, service tracking, and related contract documentation.
- Controlled the City-wide T-Mobile cellular service program for all departments, including purchasing, provisioning, configuring, distributing, maintaining, and troubleshooting cell phones while managing service plans, account records, and equipment inventory.
- Updated City website and social media platforms to enhance public engagement and communication. to provide timely public communication regarding municipal services, programs, public notices, and operations.
- Served as Recording Secretary for the Tax Increment Financing Commission; prepared commissioner packets, recorded official proceedings, and coordinated statutory public-hearing notices and publications.
Administrative Assistant
City Of Hollister
Hollister, MO
01.2014 - 01.2026
- Provided direct administrative support to the Mayor and City Council by responding to inquiries, researching requested information, and preparing materials for review.
- Coordinated logistical arrangements for City meetings and special events, including venue reservations, catering, promotional materials, and travel planning.
- Maintained confidential municipal records, customer information, administrative files, and both physical and electronic filing systems in accordance with records-management and confidentiality requirements.
- Managed customer-contact databases, spreadsheets, and office records; entered, updated, verified, and organized data to maintain reliable information for City operations.
- Compiled and organized operational, statistical, and financial information from various sources into comprehensive reports for management review and departmental analysis.
- Prepared ordinances, resolutions, City Council meeting packets, and supporting materials for municipal meetings and official business.
- Researched local laws, regulations, policies, and operational issues to support municipal decision-making and preparation of official documents.
- Served as an interdepartmental liaison, coordinating timely communication regarding projects, initiatives, requests, and administrative updates.
- Administered City utility billing operations by posting customer payments, entering meter readings, reviewing accounts for billing updates and corrections, and maintaining accurate customer account records.
- Investigated and resolved customer service and billing concerns, researched account discrepancies, and communicated findings and resolutions to utility customers.
- Audited delinquent utility accounts to validate outstanding balances, supported collection efforts, and resolved payment disputes involving accounts receivable.
- Managed accounts receivable functions, including payment posting, collections activity, account research, dispute resolution, and maintenance of accurate customer balances.
- Processed accounts-payable invoices and vendor payments through checks, wire transfers, and ACH transactions using City accounting software.
- Supported implementation of a new accounting software system by assisting with data entry, system transition activities, and validation of financial information.
- Managed office supply inventory and maintained functionality of office equipment, including printers, copiers, and fax machines, to support uninterrupted daily operations.
Business Office Clerk
City of Hollister
Hollister, MO
05.2013 - 01.2014
- Processed customer payments for municipal utility and permit accounts, accurately handling cash, checks, and credit-card transactions while issuing receipts and maintaining payment documentation.
- Delivered responsive customer service by answering resident inquiries regarding City services, billing, account balances, and payment status through in-person, telephone, and email communication.
- Investigated and resolved routine customer complaints, account concerns, and service requests; routed issues to the appropriate City departments and followed up for timely resolution.
- Prepared invoices, receipts, and routine correspondence to facilitate daily business-office operations and enhance communication with stakeholders.
- Supported bookkeeping activities by processing invoices, tracking expenses, monitoring office expenditures, and submitting purchase requests for approval.
- Created and maintained spreadsheets to track office-supply inventory and expenses, supporting informed purchasing decisions and operational efficiency.
- Maintained organized electronic and physical filing systems, ensuring confidential records and business documents remained accurate, secure, and readily retrievable.
- Managed office-supply purchasing and inventory levels to maintain a well-stocked, efficiently operating office.
- Prepared workspaces, equipment, and onboarding materials for new employees to support a smooth transition into the organization.
- Troubleshot routine office-equipment and software issues to minimize operational disruptions.
General Manager
Ye Olde English Inn
Hollister, MO
02.2010 - 05.2013
- Directed day-to-day operations for a 50-room historic hotel, overseeing guest service, front-desk coverage, property security, staff scheduling, operational readiness, and resolution of guest concerns.
- Managed employee scheduling, daily shift coverage, task assignments, and performance expectations to ensure consistent guest service and uninterrupted hotel operations.
- Recruited, trained, and supervised a four-person hotel team, providing hands-on instruction in guest service, front-desk procedures, cash handling, safety practices, property standards, and daily operating procedures.
- Addressed guest questions, complaints, booking concerns, and service-recovery needs promptly and professionally to maintain guest satisfaction and encourage repeat business.
- Protected and promoted the hotel’s historic character by maintaining high hospitality standards, coordinating operational needs, and ensuring guests received a positive, well-organized experience.
- Ensured financial accountability by counting and reconciling cash drawers, verifying daily receipts, preparing deposits, and safeguarding cash-handling records.
- Performed bookkeeping functions, including tracking revenue and expenses, maintaining financial records, processing invoices, monitoring operating costs, and preparing information for management or ownership review.
- Acted as designated key holder and Alarm Manager, overseeing opening and closing procedures, alarm-system access, security response, emergency protocols, and protection of hotel property and assets.
- Coordinated routine administrative and operational activities, including vendor communication, supply needs, front-office documentation, and maintenance-related follow-up.
- Developed social-media content strategies to increase brand awareness and attract more visitors. and online promotional efforts to increase property visibility, attract prospective guests, strengthen engagement, and support increased bookings, revenue, and profitability.
Education
BBA - Business Administration
Missouri State University
Springfield, MO05-2014
Skills
- Municipal recordkeeping
- FOIA training and compliance
- Publishing legal notices
- Risk mitigation strategies
- Strong communication skills
- Proficient in Microsoft 365
- Member of MOCCFOA
Certification
- Missouri Notary Public - Commissioned through January 2031
- FEMA Incident Command System Certification
- HubSpot Social Media Marketing Certification
- Gworks Software Certification
- Neptune Meter Operation Certification
Timeline
Deputy City Clerk
City of Hollister
01.2026 - Current
Administrative Assistant
City Of Hollister
01.2014 - 01.2026
Business Office Clerk
City of Hollister
05.2013 - 01.2014
General Manager
Ye Olde English Inn
02.2010 - 05.2013
BBA - Business Administration
Missouri State University