Amanda Dryman
Matthews,NC
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
18
18
years of professional experience
Work History
Office Manager
Ellis Custom Homes
Matthews, North Carolina
02.2020 - 11.2024
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Server
Mellow Mushroom
Charlotte , NC
01.2022 - 10.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Residential Care Giver
Doris Bridges
Matthews , NC
04.2007 - 01.2018
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Provided companionship and emotional support to residents in need of assistance.
- Documented care provided and submitted notes to supervisor.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted elderly residents with daily activities such as bathing, dressing, and grooming.
- Managed patient transportation and appointment scheduling.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Collected specimens from patients for laboratory testing purposes.
- Transported elderly clients to doctor appointments or other errands safely and on time.
- Implemented cognitive stimulation programs designed for individuals with dementia or Alzheimer's disease.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH03-2028
Skills
- Bookkeeping
- Vendor engagement
- Billing
- Staff hiring
- Workflow planning
- Scheduling
- Training and coaching
- Relationship building
- Office administration
- Office management
- Staff management
- Data entry
- Team bonding
- Human resources
- Technical support
- Office management software
- Scheduling and calendar management
- Facility management
- Customer service
Timeline
Server
Mellow Mushroom
01.2022 - 10.2022
Office Manager
Ellis Custom Homes
02.2020 - 11.2024
Residential Care Giver
Doris Bridges
04.2007 - 01.2018
Bachelor of Arts - Psychology
Southern New Hampshire University