Amanda DuBois
Puryear,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Business Office Coordinator
East Wood Clinic
Paris, TN
06.2010 - 10.2024
- Verified insurance coverage and added or updated as needed to file accurate claims.
- Registered new and existing patients at check-in as well as collected payments and or co-pays.
- Provided administrative support to senior management as needed.
- Filed or refiled claims after follow up was needed.
- Conducted research on past due accounts to determine collection action needed.
- Answered customer inquiries regarding billing issues and payment arrangements.
- Followed up with customers via phone or email regarding outstanding payments.
- Monitored office inventory to maintain supply levels.
- Processed payments using various methods such as cash, check, credit card or money order.
- Managed daily deposits and bank reconciliations.
- Assisted veterans in the VA program with referrals or authorizations.
- Filled in for any office staff that may be absent or on vacation.
Registration/ Insurance Payment Poster
Boone Clinic
Columbia, MO
09.2006 - 05.2010
- Applied cash receipts and performed daily bank depoits.
- Ensured compliance with HIPAA regulations when dealing with patient information.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Processed incoming payments from patients and insurance companies in a timely manner.
Education
High School Diploma -
Lakeside Christian Academy
Paris, TN05-1997
Skills
- Schedule coordination
- Process improvement
- Office management
- Workflow oversight
- Customer service
- Credit and collections
- Account reconciliation
- Electronic medical records (EMR) systems
- Administrative support
Timeline
Business Office Coordinator
East Wood Clinic
06.2010 - 10.2024
Registration/ Insurance Payment Poster
Boone Clinic
09.2006 - 05.2010
High School Diploma -
Lakeside Christian Academy