Tenetia McAdams
Durham,NC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings serval years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
15
15
years of professional experience
Work History
Business Office Coordinator
The Reserve At Mills Farm
Apex, NC
07.2017 - Current
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed correspondence letters, memos and emails.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Triage Coordinator
Duke University
Durham, NC
01.2015 - 05.2017
- Scheduling patient visits & answer questions, including billing & preparation
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Advocated for and strived to protect health, safety and rights of patient.
Customer Service Representative
LabCorp
Durham, NC
11.2013 - 12.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Pharmacy Technician
Rite-Aid Pharmacy
Durham , NC
07.2007 - 07.2013
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Processed over 1,300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Counted, measured and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Education
Associate of Science -
Durham Technical Community College
Durham, NC04.2011
High School Diploma -
Hillside High School
Durham, NC05.2006
Skills
- Quality Assurance
- Report Preparation and Analysis
- Coaching and Mentoring
- Team Management and Supervision
- Schedule Coordination
- Microsoft Office
- Decision Making
- Patient Care Assessment
- CRM Software
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Medical Terminology
- Skilled in Operating POS systems
Timeline
Business Office Coordinator
The Reserve At Mills Farm
07.2017 - Current
Triage Coordinator
Duke University
01.2015 - 05.2017
Customer Service Representative
LabCorp
11.2013 - 12.2015
Pharmacy Technician
Rite-Aid Pharmacy
07.2007 - 07.2013
Associate of Science -
Durham Technical Community College
High School Diploma -
Hillside High School