Emily Hooten

Training/Mentoring

Trained and mentored staff across positions on processes and workflow

Created process documents to assist employees with cohesive steps for optimal organization and efficiency

Educated clients on the details of projects to ensure consistency and expectations with all parties while answering any outstanding questions or concerns

Presentations/Data Collection

Assisted in collecting bad debt throughout community while directing certain cases to attorneys for eviction

Managed cashflows, including Accounts Payable (AP) and Accounts Receivable (AR) for all work done

Gathered the necessary paperwork and data for resident move-ins, including deposits and payments

Collected a variety of information and organized data in a digestible format for needed reporting

Conducted market or other necessary research to support business development

Communications/Consumer Relations

Took initiative to maintain consistent communication across both internal and external partners

Established relationships with fellow associates, partners, residents and clients to create strategic outcomes that met or exceeded goals or desires, while creating trust and communication with others