Amanda Dudley
Artesia
Summary
Detail-oriented Radiology Scheduler with proven expertise in scheduling software, patient coordination, and compliance management. Successful in optimizing appointment times to enhance patient experience and streamline operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
Artesia General Hospital
Artesia
05.2024 - 12.2025
- Scheduled patient appointments for imaging services efficiently.
- Managed daily calendar for radiology department with precision.
- Coordinated communication between patients and medical staff effectively.
- Utilized scheduling software to optimize appointment times and resources.
- Handled patient inquiries with professionalism and care.
- Ensured compliance with hospital policies regarding scheduling practices.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Assisted in training new staff on scheduling protocols and systems.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
Pharmacy Technician
Lowell's
Artesia
01.2021 - 12.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels and organized medication storage efficiently.
- Processed prescription orders using pharmacy management software proficiently.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Collaborated with healthcare professionals to ensure optimal patient care coordination.
- Adhered to safety protocols and regulatory guidelines in daily operations consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
Pharmacy Technician
Albertsons Market
Carlsbad
10.2019 - 10.2020
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels and organized medication storage efficiently.
- Processed prescription orders using pharmacy management software proficiently.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Collaborated with healthcare professionals to ensure optimal patient care coordination.
- Adhered to safety protocols and regulatory guidelines in daily operations consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Pharmacy Technician
Albertsons Market
Roswell
05.2014 - 09.2020
- Lead pharmacy technician
- Scheduling pharmacy technician
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels and organized medication storage efficiently.
- Processed prescription orders using pharmacy management software proficiently.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Educated patients on proper medication usage and side effects effectively.
- Collaborated with healthcare professionals to ensure optimal patient care coordination.
- Adhered to safety protocols and regulatory guidelines in daily operations consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
Education
Pharmacy Technician Certification - Pharmacy
Eastern New Mexico University, Roswell, NM
Roswell, NM05.2013
High School Diploma -
Goddard High School
Roswell, NM05.2007
Skills
- Scheduling software
- Patient coordination
- Appointment optimization
- Compliance management
- Data entry
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Professionalism
- HIPAA compliance
- Data entry proficiency
- Insurance verification
- Radiology procedures
- Patient scheduling
- Appointment coordination
- Analytical thinking
Certification
Excpt
Timeline
Radiology Scheduler
Artesia General Hospital
05.2024 - 12.2025
Pharmacy Technician
Lowell's
01.2021 - 12.2023
Pharmacy Technician
Albertsons Market
10.2019 - 10.2020
Pharmacy Technician
Albertsons Market
05.2014 - 09.2020
Pharmacy Technician Certification - Pharmacy
Eastern New Mexico University, Roswell, NM
High School Diploma -
Goddard High School