Amanda Edwards
1192 Mountain Ave ,VA
Summary
Dynamic professional with a proven track record at Blue Ridge Beverage Company, excelling in team leadership and customer relations. Enhanced operational efficiency through process improvements and staff training. Skilled in money handling and problem-solving, consistently delivering exceptional service and fostering client loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Blue Ridge Beverage Company
Salem, VA
06.2023 - Current
- Assisted with daily operations while supporting compliance with company policies and procedures.
- Coordinated inventory management tasks to enhance stock levels and minimize waste.
- Supported new team members through training, improving the onboarding process.
- Facilitated process enhancements that optimized workflows and boosted efficiency.
Universal Banker
SunTrust
Roanoke, VA
08.2019 - 05.2020
- Assisted customers with transactions by accurately processing cash and managing accounts.
- Helped clients open accounts by providing comprehensive product details and tailored solutions.
- Guided customers in using digital banking tools to improve their online service experience.
- Addressed client inquiries and issues quickly to foster customer satisfaction and loyalty.
Universal Banker
Woodforest Bank
Salem, VA
10.2016 - 09.2019
- Assisted customers with transactions to improve satisfaction through effective service delivery.
- Processed loan applications while adhering to regulatory standards and internal policies.
- Supported account openings and closings by maintaining precise records and documentation.
- Guided new staff on banking procedures and customer service best practices to enhance team performance.
Education
Associate of Science - Business Administration
Virginia Western Community College
Roanoke, VA06-2022
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Accomplishments
4.0 GPA, member of Phi Thetta Kappa honors society.
Timeline
Assistant Manager
Blue Ridge Beverage Company
06.2023 - Current
Universal Banker
SunTrust
08.2019 - 05.2020
Universal Banker
Woodforest Bank
10.2016 - 09.2019
Associate of Science - Business Administration
Virginia Western Community College