Amanda Ericksen
Millville,NJ
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Dicks Sporting Goods
05.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Achieved significant improvement in team performance through targeted coaching and development plans.
- I supervise about 3-4 cashiers on my shift a day & train new cashier when needed. Keep the front end clean. Assist with ringing on the registers. I assist with making hunting and fishing license, order items online for customers, bring curbside/ pick up online for customers, handling customers questions or concerns, counting the til down at night- putting paperwork into the computer. processing defective items. Answering phone calls.
Customer Service Manager
Goodwill Industries
02.2023 - 05.2023
- I Make sure associates are staying on task
- Rearranging sales floor when needed
- Preparing deposit and taking deposit to bank
- Counting drawers in the morning/mid shift and end of shift
- Keeps store eye appealing for customers
- Preventing theft
- Writing reports whenever there is an injury/theft/etc
- Interviewing potential employees
- Greeting and helping customers with questions or concerns
- Emailing daily
Customer Service Associate
Walmart
11.2021 - 11.2022
- We offer an extensive range of customer services beyond returns and exchanges.
- We send and receive money transfers via Western Union, money gram and walmart to Walmart
- I also load and unload cards, customers can pay their bills with us as well and apply for a credit card
- I do all these things on a daily basis as well as answering the phones and claiming out defective products and making sure our service area is clean and up to date with all store information and policies
- Assist customers with a warm and professional attitude
- Assist customers with questions
Education
High school or equivalent - undefined
Millville Senior High School
Millville, NJ06.2012
Skills
- Computer Skills (4 years)
- Customer Service Skills (9 years)
- Cash Handling (9 years)
- Time Management (9 years)
- Organizational Skills (9 years)
- Supervising Experience (4 years)
- Typing (4 years)
- Retail management (4 years)
- Leadership (4 years)
- Conflict Management (4 years)
- Management (4 years)
- Retail Sales (6 years)
- Writing Skills
- Fast learner
- Accounting (5 years)
Assessments
- Management & leadership skills: Impact & influence — Proficient
- November2022
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Proficient
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service — Proficient
- January2020
- Identifying and resolving common customer issues
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Work motivation — Proficient
- December2022
- Level of motivation and discipline applied toward work
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Supervisor
Dicks Sporting Goods
05.2023 - Current
Customer Service Manager
Goodwill Industries
02.2023 - 05.2023
Customer Service Associate
Walmart
11.2021 - 11.2022
High school or equivalent - undefined
Millville Senior High School