Amanda Erwin
West Jefferson,OH
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
CareWorks Of Ohio
Dublin, OH
05.2017 - 02.2022
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Escalated complex customer concerns to management for resolution.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Gathered patient data and monitored patient progress at during therapy stages.
Patient Care Coordinator
Progressive Medical Concepts
Westerville, OH
03.2000 - 02.2017
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Demonstrated flexibility during changes to patient care practice.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
Education
High School Diploma -
06.1992
Skills
- Articulate Communication
- Healthcare Operations
- HIPAA Compliance
- Filing and Recordkeeping
Timeline
Patient Care Coordinator - CareWorks Of Ohio
05.2017 - 02.2022
Patient Care Coordinator - Progressive Medical Concepts
03.2000 - 02.2017
Hamilton Township High School - High School Diploma,