Amanda Escorza
Bedford,TX
Summary
Results-driven Process Assistant with expertise in safety management, workflow optimization, and assignment delegation. Proven track record in meeting throughput targets and enhancing operational efficiency through effective staffing and resource allocation.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon/RBD5
Irving, TX
12.2025 - Current
- Contributed to Mezzanine sort operations, leading real-time flow and labor allocations across multiple lanes to consistently meet throughput CPT targets in a high-volume environment
- Directed and optimized staffing for 30+ associates per shift, using handoff analysis and live volume tracking to reallocate labor and eliminate bottlenecks
- Partnered cross-functionally with outbound team to align fluid lane allocations, proactively managing chute activity to reduce last minute CPT chases and improve operational stability, achieving a site target of 20% fluid load rate
- Led safety audits and floor observations, identifying and addressing risks while reinforcing compliance and promoting strong safety culture
- Improved container utilization during breaks by leading consolidation efforts, increasing space efficiency and streamlining downstream processing, achieving 90-98% processing accuracy
- Resolved last-minute volume surges by reallocating labor, preventing CPT misses, achieving and maintaining a reduced recirculation rate to under 1%
Process Guide
Amazon/RBD5
Irving, TX
05.2025 - 12.2025
- Supported floor operations by guiding 40+ associates during peak across multiple lanes, ensuring adherence to standard work and maintaining consistent package flow
- Drove end-to-end workflow operations achieving 90-95% accuracy while exceeding productivity targets and optimizing scanning rates
- Collaborated with leadership to close operational gaps, driving a 12% improvement in overall team performance
- Flagged equipment/labor issues and drove escalations that reduced downtime
Manager
Boston Market
North Richland
06.2020 - 08.2023
- Managed 12+ employees on a daily and 30+ during seasonal
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Developed inventory management processes, reducing waste and optimizing resource allocation.
- Analyzed customer feedback to improve menu offerings and enhance guest satisfaction levels.
- Coordinated staff schedules, maximizing coverage during peak service times to ensure operational efficiency.
- Led team meetings to foster communication, align objectives, and drive continuous improvement initiatives.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Criminal Justice
Tarrant County College
Fort Worth, TX12.2021
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Process documentation
- Scheduling coordination
- Data entry
- Verbal and written communication
- Calculations and analysis
- Supply inventory control
- Microsoft office
Accomplishments
- Lead 25+ Team Members to process an average of 30,000+ packages per sort
- Achieved a 20% fluid load rate, meeting a previously underperforming benchmark
- maintained a recirculation rate under 1%, driving high sort accuracy and reducing rework
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon/RBD5
12.2025 - Current
Process Guide
Amazon/RBD5
05.2025 - 12.2025
Manager
Boston Market
06.2020 - 08.2023
Associate of Science - Criminal Justice
Tarrant County College