Amanda Eve
Kalamazoo,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Bronson Methodist Hospital
12.2018 - Current
- Responsible for providing support to the only Level I Trauma Center in Southwest Michigan
- Schedule meetings with various medical staff including the Vice Chief of Staff/Director of Clinical Practice - Surgery, Trauma Services Medical Director, Surgical Critical Care Medical Director and Burn Director
- Assist in the coordination of multiple annual Advanced Trauma Life Support courses for providers both locally and internationally
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Patient Representative
Bronson Methodist Hospital
08.2017 - 12.2018
- Responsible for Emergency Room patient registration, verification of insurance benefits, posting charges, financial arrangements and copay collections
- Assist patients with account questions to ensure accuracy of billings, initiates inquiries regarding bills to ensure prompt and appropriate payment
- Maintain current knowledge of hospital, state, and federal billing requirements to ensure compliance
- Ability to understand and relate to special health needs problems of a diversified, low-income population.
Administrative Assistant
Bronson Methodist Hospital
03.2015 - 08.2017
- Responsible for providing support to the System Trauma Program Director of the only Level I Trauma Center in Southwest Michigan
- Schedule meetings with various medical staff including the Vice Chief of Staff/Director of Clinical Practice - Surgery, Trauma Services Medical Director, Surgical Critical Care Medical Director and Burn Director
- Keep records for continued medical education for the trauma surgeons as well as liaisons
- Assist in the coordination of multiple annual Advanced Trauma Life Support courses for providers both locally and internationally
- Provide the community of Kalamazoo with ski and bicycle helmets and the appropriate fittings.
Patient Representative
Bronson Methodist Hospital-Patient Accounting
12.2010 - 03.2015
- Responsible for obtaining patient demographic information while registering and scheduling multiple appointments and diagnostic tests throughout the hospital
- Maintain current knowledge of hospital, state and federal billing requirements to ensure compliance while maintaining a professional level of customer service excellence.
Patient Accounting Representative I
Orlando Health
04.2010 - 10.2010
- Responsible for billing all Inpatient primary Medicaid accounts while assuring the accounts are in correct form with all accurate necessary information.
Patient Access Specialist II
Bronson Methodist Hospital-Patient Accounting
10.2006 - 02.2010
- Responsible for Emergency Room patient registration, verification of insurance benefits, posting charges, financial arrangements and copay collections
- Assist patients with account questions to ensure accuracy of billings, initiates inquiries regarding bills to ensure prompt and appropriate payment
- Maintain current knowledge of hospital, state, and federal billing requirements to ensure compliance
- Ability to understand and relate to special health needs problems of a diversified, low-income population.
Server
Hard Rock Café
11.2004 - 09.2006
- Responsible for greeting, serving and entertaining all guests
- Ensures that all customers receive punctual, friendly and individual service that will leave them with a memorable experience.
Emergency Room Unit Clerk
Bronson Methodist Hospital
06.2001 - 02.2004
- Responsible for answering multi line telephones and patient call lights, as well as entering and ordering all patient labs and procedures
- Admit all ED, Chest Pain Emergency Center and Inpatients with appropriate paperwork
- Handles specimens ensuring they are sent to the appropriate Department.
Education
University of Central Florida
Orlando, FLAssociate of Applied Science - Nursing
Kellogg Community College
Battle Creek, MI05.2024
Skills
- Professional Communication
- Deadline-oriented
- Prioritization
- Complex Problem-Solving
- Meeting Arrangements
- Payroll Administration
- Calendar Management
- Scheduling
- Event Coordination
Professional Highlights
- Two time recipient of the President's Team Award at Bronson Methodist Hospital.
- Dedicated employee within the nation's 15 Top Health Systems for 2023.
- Achieved CHAA certification through National Association of Healthcare Access Management.
- Achieved 99% accuracy in information gathering and processing: target accuracy rate 97%.
Timeline
Administrative Assistant
Bronson Methodist Hospital
12.2018 - Current
Patient Representative
Bronson Methodist Hospital
08.2017 - 12.2018
Administrative Assistant
Bronson Methodist Hospital
03.2015 - 08.2017
Patient Representative
Bronson Methodist Hospital-Patient Accounting
12.2010 - 03.2015
Patient Accounting Representative I
Orlando Health
04.2010 - 10.2010
Patient Access Specialist II
Bronson Methodist Hospital-Patient Accounting
10.2006 - 02.2010
Server
Hard Rock Café
11.2004 - 09.2006
Emergency Room Unit Clerk
Bronson Methodist Hospital
06.2001 - 02.2004
University of Central Florida
Associate of Applied Science - Nursing
Kellogg Community College
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