Amanda Fagg
Lyons,IN
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Daviess Community Hospital
03.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
CVS Pharmacy
02.2015 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
CNA
Ketchum
03.2013 - 05.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Marketing
Coursera
Online12.2023
High School Diploma -
White River Valley High School
Switz City, IN05.2006
Skills
- Equipment Cleaning and Maintenance
- Pharmacy Records Management
- Problem-Solving Skills
- HIPAA
- Ordering and Stocking Medications
- FDA and HIPAA Compliance
- FDA Drug Safety Guidelines
- Information Documentation
- Active Listening
- Resolving Customer Issues
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
04.2021 - Current
Pharmacy Technician
Daviess Community Hospital
03.2020 - 04.2021
Pharmacy Technician
CVS Pharmacy
02.2015 - 04.2021
CNA
Ketchum
03.2013 - 05.2015
No Degree - Marketing
Coursera
High School Diploma -
White River Valley High School
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