Amanda Farnsworth
Airway Heights,WA
Summary
Professional with expertise in food and beverage management. Skilled in enhancing customer experiences, optimizing operations, and leading teams to achieve high standards. Adept at inventory management, staff training, and ensuring compliance with health and safety regulations. Valued for adaptability, reliability, and collaborative approach to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Food and Beverage Assistant Manager
Spokane Tribe Casino
Airway Heights, WA
04.2024 - 02.2026
- Supervised daily operations of food and beverage service, ensuring high-quality customer experiences.
- Coordinated staff training programs to enhance service efficiency and team performance.
- Implemented inventory management procedures, optimizing supply levels and reducing waste.
- Developed promotional strategies to increase guest engagement and drive revenue growth.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Increased staff efficiency through regular training sessions and performance evaluations.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
- Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Delivery Driver
Amazon Fulfillment Center
Airway Heights, WA
01.2024 - 04.2024
- Operated delivery vehicles to ensure timely and accurate parcel distribution.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce travel time.
- Collaborated with warehouse staff to coordinate package loading and unloading processes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Baker
Military Deli Bakery Service Inc
Airway Heights, WA
04.2022 - 03.2023
- Operated baking equipment ensuring consistent quality of baked goods.
- Trained junior bakers on techniques and safety procedures, fostering teamwork.
- Implemented inventory management practices reducing waste and improving efficiency.
- Collaborated with team to streamline production processes, increasing output consistency.
- Ensured compliance with health regulations maintaining high sanitation standards.
- Conducted quality control checks verifying ingredients and finished products met specifications.
Shipping and Receiving
Rattlesnake Mountain Harley Davidson
Kennewick, WA
10.2018 - 10.2020
- Streamlined shipping and receiving processes by implementing efficient inventory management systems.
- Optimized workflow through effective collaboration with other departments such as shipping and receiving teams, contributing to overall operational efficiency.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Improved order fulfillment rates through thorough coordination with shipping and receiving departments.
- Fostered culture of continuous improvement, leading training sessions focused on best practices in shipping and receiving operations.
Business and Training Specialist (Manager)
Old Navy
Kennewick, WA
03.2016 - 10.2018
- Developed and implemented training programs to enhance employee performance and customer service skills.
- Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement in training methods.
- Mentored new trainers, providing guidance on best practices and effective instructional techniques.
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Created comprehensive training materials that aligned with company standards and brand values.
Freight Manager
Bath and Body Works
Kennewick, WA
06.2016 - 03.2017
- Led freight operations ensuring timely and accurate shipments across multiple distribution channels.
- Developed and implemented process improvements to enhance efficiency in freight management.
- Coordinated with cross-functional teams to optimize inventory levels and reduce stockouts.
- Mentored staff on best practices for freight handling and compliance with safety regulations.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
Education
High School - High School
Habersham Central
Mt Airy, GA05.2011
Skills
- Organization
- Hard Working
- Team player
- Excellent time management skills
- Conflict management
- Dedicated
- Word
- Excel
- PowerPoint
- 60 WPM
- Ordering supplies
- Scheduling coordination
Timeline
Food and Beverage Assistant Manager
Spokane Tribe Casino
04.2024 - 02.2026
Delivery Driver
Amazon Fulfillment Center
01.2024 - 04.2024
Baker
Military Deli Bakery Service Inc
04.2022 - 03.2023
Shipping and Receiving
Rattlesnake Mountain Harley Davidson
10.2018 - 10.2020
Freight Manager
Bath and Body Works
06.2016 - 03.2017
Business and Training Specialist (Manager)
Old Navy
03.2016 - 10.2018
High School - High School
Habersham Central