AMANDA FELIX
Rockford
Summary
Experienced Emergency Communications Operator with over 10 years of service in high-pressure environments. Recognized for leadership, teamwork, and composure during critical incidents. Proven ability to train new staff, support public safety operations, and provide exceptional customer service. Notable recognitions include awards from the Grand Rapids Fire Department and commendation by Kent County Judge Scott Noto. Strong multitasking, problem-solving, and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Emergency Communications Operator II (ECO-II)
Grand Rapids Police Department
01.2015 - Current
- Answer and process emergency and non-emergency calls, ensuring accurate and timely dispatch.
- Coordinate response of law enforcement and fire units while maintaining compliance with safety protocols.
- Serve as a Certified Training Officer (CTO), mentoring and guiding new employees through policy and procedural training.
- Recognized for outstanding performance during the 2023 tornado response and a high-profile homicide case.
- Currently act as Union Treasurer, handling finances and maintaining financial records.
Manager
B.C. Pizza
08.2005 - 12.2014
- Oversaw daily restaurant operations, staff scheduling, inventory management, and financial oversight.
- Delivered exceptional customer service and created training programs for new employees.
- Cultivated a positive and productive work environment for team members.
Seasonal
Etna Supply
06.2002 - 08.2008
- Provided support during customer appreciation events, delivering friendly and efficient service.
Education
Bachelor of Science - Exercise Science B.S. And Athletic Training (MAT)
Grand Valley University
Associate of Arts - undefined
Grand Rapids Community College
05.2010
High School Diploma - undefined
Comstock Park High School
05.2006
Skills
- Leadership & Teamwork
- Certified Training Officer (CTO)
- Problem-Solving & Critical Thinking
- Multitasking in High-Stress Environments
- Active Listening & Customer Service
- Flexibility & Adaptability
- Organizational Efficiency
Certification
- Certified Training Officer
- ICS-100: Introduction to Incident Command System
- ICS-200: Basic Incident Command System for Initial Response
- IS-700: National Incident Management System (NIMS)
- IS-800: National Response Framework
Timeline
Emergency Communications Operator II (ECO-II)
Grand Rapids Police Department
01.2015 - Current
Manager
B.C. Pizza
08.2005 - 12.2014
Seasonal
Etna Supply
06.2002 - 08.2008
Associate of Arts - undefined
Grand Rapids Community College
High School Diploma - undefined
Comstock Park High School
Bachelor of Science - Exercise Science B.S. And Athletic Training (MAT)
Grand Valley University
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