Toni M. Kenny

• Served public by receiving non-emergent, 911 emergency, and administrative calls; placed calls in for service in fast-paced environment
• Dispatched/monitored police activity
• Disseminated information checks on persons, articles, and vehicles; Determined proper response to units
• Received/relayed messages via telephone, computer, and radio to facilitate communication between police, fire, etc
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Followed established protocols for professional handling of emergency situations.

• Assisted with maintaining/distribution computer-generated reports, including Daily Census, Zone Report, Daily Expirations, etc.; obtained/recorded necessary information in timely manner for preparation of death certificates
• Escalated issues for appropriate, timely resolution and adhered to standardize guidelines for Patient Logistics
• Worked with internal management team to optimize cross-departmental initiatives to improve throughput processes
• Partnered with clinical management team to proactively disseminate bed assignments, availability, and overall flow; escalated potential disruptions in operations to leadership
• Developed/maintained communication channels to aid in delivery of operational metrics to site leaders; made suggestions for process improvement projects within various departments and enhanced efficiencies
• Performs admission process functions; Assisted with collecting, analyzing data, and collaborated with others to close gaps in patient discharge process

• Patient advocate, provided high level of patient care using superb customer service skills; assisted with personal hygiene and daily activities
• Documented pertinent information related to patient care/activity; notified RN accordingly
• Provided specimens to laboratory for analysis; followed protocols for safety and Infection control practices, and provided patient care and worked with team members to promote positive patient outcomes.
• Supported needs up to 22 patients

GPA: 3.86

• Dean's List- September 2019-December 2020