ELIZABETH OSWALD
Palmyra,VA
Summary
Hard-working, motivated to learn from and confront all challenges that one may face. Accepts all responsibility, dependable and trustworthy. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Want to settle in a career while being able to advance the skills and expand on the knowledge ascertained through experience thus far.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Louisa County Sheriff’s Office
Louisa, VA
05.2022 - 12.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in CAD system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Phlebotomist
American Red Cross Blood Services
Earlysville, VA
03.2021 - 07.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Obtained blood specimens by performing venipunctures and finger sticks.
Teacher’s Aide
Playful Learners Preschool
Charlottesville, VA
10.2020 - 10.2022
- Observed and monitored children's activities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Supported children's development by encouraging teamwork and understanding of others.
- Instructed children in health and personal hygiene habits.
- Organized and participated in fun and educational activities with children.
Residential House Manager
STARS
09.2019 - 10.2020
- Monitored resident’s daily activities and therapy groups
- Complied with program rules and expectations
- Ensured resident safety and security
- Provided direct support for residents and work with Case Managers to ensure progress
- Provided weekly grocery shopping for established menu and grocery items
- Administered medications in a timely manner, according to resident’s med schedule
- Handled resident’s monetary funds and planned extracurricular activities
- Documented daily notes in resident log, reported incidents via Incident and Behavior Reports
- Completed weekly staff schedule according to house needs
- Attended weekly staff meetings and training
Medical Courier
Medical Courier Services, LLC.
Charlottesville, VA
01.2022 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
Residential Care Aide
English Meadows Inn
Crozet, VA
01.2024 - 08.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Participated in ongoing staff development programs to enhance caregiving skills and stay current on best practices in residential care settings.
Education
Bachelors of Arts - Psychology - Forensic Psychology
Long Island University Post
Greenvale, NY2018
Associates - Liberal Arts
Nassau Community College
Uniondale, NY2017
Regents Diploma - undefined
Holy Trinity High School
Hicksville, NY2011
Skills
- Reference Assistance
- Information Intake
- Treatment Protocols
- Efficient Service
- National Crime Information Center (NCIC)
- Information Documentation
- Dispatcher Monitoring
- Data Entry
- Special Requests
- Creative Solutions
- Accurate Recordkeeping
- Client Rapport-Building
- Crisis Management
- Map Reading Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Crew Monitoring
- Time Management
- Computer-Aided Design (CAD)
- Data Systems
- Electronic Surveillance
- Conflict Resolution
Certification
Certificate in Mandated Reporters: Recognizing and Reporting Child Abuse and Neglect
Med-Certified
MANDT Restraint Training
CPR/First Aid
Psychological First Aid
CITI – Human Subjects Research, Conflict of Interest, Responsible Conflict of Research
NIH
Timeline
Residential Care Aide
English Meadows Inn
01.2024 - 08.2024
Emergency Communications Officer
Louisa County Sheriff’s Office
05.2022 - 12.2022
Medical Courier
Medical Courier Services, LLC.
01.2022 - Current
Phlebotomist
American Red Cross Blood Services
03.2021 - 07.2021
Teacher’s Aide
Playful Learners Preschool
10.2020 - 10.2022
Residential House Manager
STARS
09.2019 - 10.2020
Bachelors of Arts - Psychology - Forensic Psychology
Long Island University Post
Associates - Liberal Arts
Nassau Community College
Regents Diploma - undefined
Holy Trinity High School