Amanda Ferguson
Riverton
Summary
Dynamic individual with hands-on experience in Customer Service and Health Care and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Collections Agent
Progressive Leasing
Draper, UT
10.2025 - Current
- Managed inbound and outbound communication with customers regarding account balances and payment arrangements.
- Assisted in resolving customer inquiries while maintaining a positive customer experience.
- Processed payments and updated account information accurately in internal systems.
- Collaborated with team members to achieve monthly collection goals and improve overall performance.
- Identified potential issues in accounts, recommending solutions to minimize losses for the company.
- Developed knowledge of company policies to effectively communicate procedures to customers.
Shipping Coordinator
Method Dental Lab
Draper, UT
08.2023 - 05.2025
- Coordinated shipping schedules to ensure timely delivery of dental products.
- Managed inventory levels, ensuring accurate stock availability for production needs.
- Trained new staff on shipping procedures and compliance with industry regulations.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Reviewed paperwork to determine priorities and set schedules.
Data Entry Clerk
JBR
Salt Lake City, UT
06.2022 - 07.2023
- Entered and updated large volumes of data with high accuracy and attention to detail.
- Managed electronic filing systems to ensure easy retrieval and organization of information.
- Conducted regular quality checks on data entries to maintain integrity and precision.
- Assisted in training new staff on data entry processes and software applications.
- Collaborated with team members to identify areas for process improvement within data management tasks.
- Maintained confidentiality of sensitive information while handling various datasets.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Multiple Positions
PRA Health Sciences
Salt Lake City, UT
07.2005 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- First position was front desk receptionist, I did that for 3 years before moving to inpatient care coordinator where I stayed for 6 years. I was the floor manager for 3 years and the last 5 years I managed the data entry dept and scheduling dept. I managed 75+ employees.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Cottonwood HS
Salt Lake City, UTSkills
- Time management
- Decision-making
- Customer service
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Schedule preparation
Timeline
Collections Agent
Progressive Leasing
10.2025 - Current
Shipping Coordinator
Method Dental Lab
08.2023 - 05.2025
Data Entry Clerk
JBR
06.2022 - 07.2023
Multiple Positions
PRA Health Sciences
07.2005 - 06.2022
High School Diploma -
Cottonwood HS