Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Ferrara

Wasilla,AK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shelter Assistant

MSB Animal Care
Palmer, Alaska
01.2025 - Current
  • Assisted in daily care routines for shelter animals and ensured cleanliness.
  • Facilitated adoption events by organizing materials and interacting with potential adopters.
  • Maintained a clean and safe environment by performing daily janitorial tasks around the facility.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Performed data entry tasks into various databases as requested.
  • Performed data entry tasks for tracking and reporting purposes.

Direct Care Provider

ResCare
Wasilla, Alaska
01.2017 - 01.2025
  • Provided personal care and support to individuals with developmental disabilities.
  • Monitored client health and reported changes to healthcare professionals.
  • Developed individualized care plans in collaboration with team members.
  • Communicated effectively with clients, families, and interdisciplinary teams.
  • Trained new staff on caregiving techniques and company policies.
  • Implemented recreational activities to promote client engagement and well-being.
  • Maintained a safe and clean environment for clients at all times.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Organized and maintained electronic health records for efficient access and retrieval.
  • Managed scheduling of appointments and follow-up visits for patients effectively.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Recognized by management for providing exceptional customer service.

Pets Team

Petzoo
Wasilla, Alaska
05.2005 - 01.2016
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) -

Mat-Su Collage
Wasilla, AK

Skills

  • Problem solving
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Cleaning and sanitizing protocols
  • Communication and interpersonal skills
  • Conflict resolution strategies
  • First aid and CPR training
  • Compassionate communication
  • Time management abilities
  • Documentation skills

Certification

  • CPR/1st Aid Certified

Languages

English
Native/ Bilingual
American Sign Language
Limited

Timeline

Shelter Assistant

MSB Animal Care
01.2025 - Current

Direct Care Provider

ResCare
01.2017 - 01.2025

Pets Team

Petzoo
05.2005 - 01.2016

Some College (No Degree) -

Mat-Su Collage

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