Amanda Ferrris
Prescott,MI
Summary
Creative Sandwich Artist known for high productivity and efficient task completion. Skilled in innovative sandwich design, speed of service, and food safety compliance. Excel at customer service, time management, and teamwork, ensuring tasks are completed effectively while delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Rose City, MI
06.2021 - 12.2022
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Verified that prepared food met quality standards prior to serving it to customers.
- Monitored temperature of freezers and coolers throughout shift.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Organized food preparation stations and regularly replenished supplies.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Upsold additional items to increase store profits.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Tailored orders to address customer allergies and gluten concerns.
- Assisted team members during peak hours when necessary.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Kept customer and food preparation areas clean and well-organized.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Verified orders and bagged items for easy transport.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed established procedures for handling money transactions accurately.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Organized inventory for efficient restocking of products.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Answered guest questions, delivering most accurate and updated information available.
- Operated cash registers to process payments from customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Informed customers of regular deals or monthly specials to upsell orders.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Scrubbed and polished counters to remove debris and food.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Replenished condiments and other supplies at front counter areas.
- Maintained cleanliness of work area throughout shift.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening, closing and shift change tasks by following company guidelines.
- Stocked shelves with products and supplies.
- Directed patrons to restrooms and other amenities within facility.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Communicated with customer to provide menu offering details and assist with decision-making.
Cashier
Shell Gas Station
Rose City, MI
04.2021 - 12.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed company security procedures for handling large sums of money.
- Offered customers carry-out service at completion of transaction.
- Worked closely with front-end staff to assist customers.
- Performed other duties as assigned by management.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed household errands and other essential duties.
Education
Atlantis High School
Skills
- Food service standards
- Cooking
- Efficient work pace
- Food preparation standards
- Food allergy awareness
- Safe food handling
- Cleaning and organization
- Cleaning and sanitizing
- Guest service
- High level of integrity
- Effective multi-tasking
- Attention to detail
- Teamwork and collaboration
- POS system operation
- Creativity and innovation
- Taking and preparing orders
- Patience and empathy
- POS system use
- Customer service
- Problem-solving
- Knife handling skills
- Phone and online order processing
- Equipment cleaning
- Money handling
- Food storage practices
- Food preparation
- Meticulous execution of tasks
- Task prioritization
- Store opening and closing
- Food handling and sanitization
- POS systems
- Cleaning and sanitization
- Concise time-management
- Staff training
- Superior communication skills
- Meal preparation
- Sandwich artistry
- Hospitality and accommodation
- Interpersonal communication
- Willingness to learn
- Payment processing
- Reliability and punctuality
- Food safety
- Menu recommendations
- Ingredient stocking
- Professionalism and courtesy
- Continuous learning mindset
- Cash handling proficiency
- Inventory counts
- Menu memorization
- Flexible schedule
- Product upselling
- Sandwich preparation expertise
- Multitasking and prioritizing
- Dependable and honest
- Recipes and menu planning
- Station setup
- POS system expertise
- Portion control
- Quality control measures
- Creative problem solving
- Equipment monitoring
- Product stocking and rotation
- Cross-training experience
- Cash handling
- Equipment operation
- Performance improvement
- Ingredient inspection
- Order delivery practices
- Sandwich preparation
- Supplies monitoring
- Salesmanship
Timeline
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 12.2022
Cashier
Shell Gas Station
04.2021 - 12.2022
Atlantis High School