Amanda Finley
Jacksonville,FL
Summary
Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Millennium Physician Group
Jacksonville, FL
02.2021 - Current
- Coordinated with external agencies to ensure timely processing of referrals.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Assisted in training new employees on the organization's policies for making referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06-1996
Skills
- Insurance precertification processes
- Accurate Documentation
- Multi-line telephone operation
- Insurance Verification
- Organizational abilities
- Outbound calls
- Medical terminology knowledge
- HIPAA Regulations
- Electronic patient charts
References
References available upon request.
Timeline
Referral Coordinator
Millennium Physician Group
02.2021 - Current
High School Diploma -
Edward H. White High School
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