Amanda Fleck
East Stroudsburg,PA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Onvo. Proven track record in enhancing customer satisfaction and accuracy in cash handling. Skilled in problem-solving and time management, consistently fostering positive relationships with staff and clients to drive repeat business and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Onvo
East Stroudsburg
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Smokin Joes Tobacco Shop
East Stroudsburg, PA
01.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Sandwich Artist
Subway
East Stroudsburg, PA
04.2010 - 01.2013
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Registration Specialist
Osceola Regional Medical Center
Kissimmee, FL
10.2008 - 02.2010
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
Crew Member
Wendys International
East Stroudsburg, PA
07.2007 - 09.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Sandwich Artist
Quiznos Subs
Bartonsville, PA
08.2006 - 01.2007
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Diploma - General Studies
East Stroudsburg High School South
East Stroudsburg, PA07.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Goal setting
Certification
Underground Storage Tank Certification
R.A.M.P Certification
Timeline
Assistant Manager
Onvo
08.2015 - Current
Cashier
Smokin Joes Tobacco Shop
01.2013 - 08.2015
Sandwich Artist
Subway
04.2010 - 01.2013
Registration Specialist
Osceola Regional Medical Center
10.2008 - 02.2010
Crew Member
Wendys International
07.2007 - 09.2008
Sandwich Artist
Quiznos Subs
08.2006 - 01.2007
Diploma - General Studies
East Stroudsburg High School South