Amanda Fontaine
Atlantic Highlands,NJ
Summary
Dynamic Practice Manager with extensive experience, excelling in operations management and staff development. Proven track record in enhancing patient engagement and streamlining workflows, resulting in improved satisfaction. Skilled in policy implementation, customer retention, and strategic planning, fostering a culture of continuous improvement and compliance in healthcare settings.
Overview
8
8
years of professional experience
Work History
Practice Manager
Family Practice of Middletown
11.2023 - Current
- Coordinated daily operations to ensure efficient patient flow and satisfaction.
- Supervised a staff of fifty [50] employees, two nurses, and seven physicians.
- Continuously managed both the counseling practice at 140 Tindall Road and the main practice at 18 Leonardville Road.
- Oversaw compliance with healthcare regulations, ensuring adherence to operational standards.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated patient care initiatives, fostering collaboration among healthcare providers.
- Led team meetings to address workflow challenges and enhance communication among departments.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Analyzed patient feedback to identify areas for service enhancements and implement solutions.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Collaborated with clinical staff to streamline workflows and reduce patient wait times.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
Medical Practice Manager
Visiting Nurses Association [VNANJ]
03.2021 - 11.2023
- Assisted in onboarding new residents, providing essential training resources and information.
- Developed process improvements for residency program documentation and compliance checks.
- Managed employee onboarding, ensuring completion of necessary paperwork and training sessions.
- Collaborated with hospital administration to align residency requirements with institutional policies.
- Assisted in maintaining HRIS data accuracy and confidentiality for employee records.
- Facilitated feedback sessions post-interviews to refine selection criteria and improve candidate experience.
- Monitored resident progress through evaluations and assessments, identifying areas of improvement and providing ongoing support for growth opportunities.
- Coordinated residents'' schedules, ensuring adequate coverage for all hospital departments while balancing educational requirements.
- Implemented innovative orientation programs for incoming residents to foster a positive learning environment from day one.
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
- Coordinated staff training programs, fostering a culture of continuous improvement and professional development.
- Oversaw a staff of 75+ employees in a multi-disciplinary Federally Qualified Health Center [FQHC], along with managing and coordinating with their affiliated residency program at CentraState Hospital.
- Analyzed practice performance metrics to identify areas for cost reduction and service enhancement.
- Developed strategic initiatives to increase patient engagement and satisfaction within the practice.
- Oversaw compliance with healthcare regulations, ensuring adherence to best practices in patient safety.
- Led interdisciplinary team meetings, promoting collaborative problem-solving and alignment on practice goals.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
- Supported performance management processes by preparing evaluation materials and tracking feedback timelines.
PIP Arbitration Lead
NJPLIGA
05.2018 - 03.2021
- Evaluated claims to determine validity and compliance with policy guidelines.
- Collaborated with clients to gather necessary documentation and clarify coverage details.
- Conducted thorough investigations to assess damages and establish liability.
- Negotiated settlements with claimants to achieve fair resolutions efficiently.
- Mentored junior adjusters on best practices for claims management and customer service.
- Implemented process improvements that enhanced accuracy in claim assessments.
- Developed training materials to support new staff in understanding claims procedures.
- Led cross-functional teams to streamline workflows and improve service delivery timelines.
Education
Bachelor of Arts - English Language And Literature
Georgian Court University
Lakewood, NJ06-2027
Associate of Arts - English
Brookdale Community College
Lincroft, NJ05-2011
Associate of Arts - Creative Writing
Brookdale Community College
Lincroft, NJ05-2012
High School Diploma -
South Caldwell High School
Hudson, NC05-1999
Skills
- Operational efficiency
- Impeccable Customer Service
- Human resources
- Resource utilization
- Budgeting expertise
- Regulatory compliance
- Workflow optimization
- Strategic business planning
- Policy and procedure development
- Marketing / Advertisement
- Workflow management
- Medical personnel recruitment
- Performance metrics
Timeline
Practice Manager
Family Practice of Middletown
11.2023 - Current
Medical Practice Manager
Visiting Nurses Association [VNANJ]
03.2021 - 11.2023
PIP Arbitration Lead
NJPLIGA
05.2018 - 03.2021
Bachelor of Arts - English Language And Literature
Georgian Court University
Associate of Arts - English
Brookdale Community College
Associate of Arts - Creative Writing
Brookdale Community College
High School Diploma -
South Caldwell High School