Amanda Fourdyce
New Boston,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Book Keeping and Bank Teller
1st Community Bank
06.2023 - 11.2023
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Customer Service Representative - Bank Teller
US Bank
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Muscatine Logistics
08.2021 - 05.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Banker
CBI Bank And Trust
03.2005 - 10.2020
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
High School Diploma -
West Liberty High School
West Liberty, IA05.1990
Skills
- Complaint resolution
- Account updating
- Consultative Sales
- Product Knowledge
- Data Collection
- Data Entry
- Money handling abilities
License
Annuity License in 2016
Credit Life and disability License in 2015
Current Notary
Timeline
Customer Service Representative - Bank Teller
US Bank
12.2023 - 03.2024
Book Keeping and Bank Teller
1st Community Bank
06.2023 - 11.2023
Customer Service Representative
Muscatine Logistics
08.2021 - 05.2023
Personal Banker
CBI Bank And Trust
03.2005 - 10.2020
High School Diploma -
West Liberty High School
Similar Profiles
Jessica WatsonJessica Watson
Universal Banker at 1st Colonial Community BankUniversal Banker at 1st Colonial Community Bank
Theresa SimonsTheresa Simons
Operations Manager at 1st Colonial Community BankOperations Manager at 1st Colonial Community Bank
Denise TrujilloDenise Trujillo
Loan Officer at Community 1st BankLoan Officer at Community 1st Bank