Danielle Cerda
FONTANA,CA
Summary
Motivated and dependable team leader with experience leading fast-paced restaurant operations, training employees, providing excellent customer service, and supporting daily shift management. Strong communication, problem-solving, and organizational skills with a commitment to creating a positive team environment and delivering outstanding customer experiences.
Overview
2
2
years of professional experience
Work History
Lead Bank Teller
Chase Bank
Fontana, CA
08.2025 - 03.2026
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Managed cash drawer, ensuring appropriate cash levels throughout the shift.
- Maintained compliance with bank policies and regulations during all transactions.
- Assisted customers with account inquiries and provided banking product information.
- Resolved customer issues promptly, fostering a positive banking environment.
- Monitored ATM machines for any malfunctions or discrepancies.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
Cashier Team Lead
Mcdonald’s
Fontana, CA, CA
05.2024 - 05.2025
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures to maintain accuracy and security.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with management to uphold store policies and procedures effectively.
- Developed strong working relationships with team members to foster collaboration.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Counted and reconciled cash drawer amounts at shift end to ensure accuracy.
- Ensured cash drawer and work area were tidy and well-organized for effective customer service.
- Responded to customer phone inquiries regarding products and order placements to enhance satisfaction.
Education
Associate of Arts - Math & Science
Chaffey College
Rancho Cucamonga, CAAssociate of Arts - Social And Behavioral Science
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Fontana High School
Fontana, CASkills
- Customer service
- Cash handling
- Cash register operation
- POS system operation
- Refund handling
- Conflict resolution
- Complaint resolution
- Customer satisfaction
- Dependable team member
- Multitasking
- Adaptability
- Effective communication
- Team coordination
- Team motivation
- Phone etiquette
- Stress management
Languages
- English
- Spanish
Chase Bank
- Processed customer banking transactions, including deposits, withdrawals, transfers, and loan payments with accuracy.
- Delivered exceptional customer service by resolving account inquiries and identifying customer needs.
- Maintained an accurate cash drawer while adhering to cash-handling and security procedures.
- Educated customers on digital banking services and self-service banking tools.
- Referred customers to appropriate banking products and services, contributing to branch sales goals.
- Ensured compliance with banking regulations while protecting confidential customer information.
Timeline
Lead Bank Teller
Chase Bank
08.2025 - 03.2026
Cashier Team Lead
Mcdonald’s
05.2024 - 05.2025
Associate of Arts - Math & Science
Chaffey College
Associate of Arts - Social And Behavioral Science
Chaffey College
High School Diploma -
Fontana High School