Cherie West
St George
Summary
Results-driven professional with over 15 years in customer service and team leadership. Skilled in training and mentoring staff, enhancing service quality, and ensuring efficient operations. Aiming to leverage strong problem-solving abilities to drive team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Bank Teller
Wells Fargo
Bloomington
04.2020 - Current
- Processed customer transactions accurately, including deposits and withdrawals.
- Trained and mentored new staff on customer service and transaction procedures.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Maintained cash inventory and balanced registers at the end of shifts.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
Night Shift Supervisor
Albertsons
Washington
02.2011 - 06.2021
- Supervised night shift operations to ensure efficient workflow and team performance.
- Resolved customer inquiries and complaints promptly to enhance service quality during night hours.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Conferred with management and subordinates to resolve problems or complaints.
Shift leader
Carl's Jr
Cedar City
03.2007 - 01.2011
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored new staff on service procedures and customer interaction.
- Resolved customer complaints promptly, maintaining a positive dining environment.
- Assisted general manager with operations game plan and company initiatives implementation.
Cook
Arby's Restaurant
Cedar City
09.2006 - 02.2007
- Prepared and cooked menu items according to company standards.
- Followed established procedures and requirements for safe food handling, storage and service.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Shift Leader
Sonic
Cedar City
01.2005 - 07.2006
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and coordinated restocking of supplies.
- Ensured compliance with health and safety regulations in the workplace.
Cook
Burger King
Cedar City
05.2004 - 12.2004
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
Education
High School Diploma -
Cedar High School Adult High
Cedar City04-2016
Skills
- Customer relationship management
- Customer account management
- Cash handling
- Fraud detection
- Customer service
- Effective communication
- Time management
- Decision making
- Conflict resolution
- Inventory control
- Employee training
- Adaptability in training
- Problem solving
- Notarization
Certification
food handlers card, Utah Department of Health and Human Services, 2004
Accomplishments
Employee of the month, Carls Jr, Cedar City, Utah 2009
Affiliations
Pine View Dance Company activities coordinator, PVDC, Washington Utah 2025
Timeline
Lead Bank Teller
Wells Fargo
04.2020 - Current
Night Shift Supervisor
Albertsons
02.2011 - 06.2021
Shift leader
Carl's Jr
03.2007 - 01.2011
Cook
Arby's Restaurant
09.2006 - 02.2007
Shift Leader
Sonic
01.2005 - 07.2006
Cook
Burger King
05.2004 - 12.2004
High School Diploma -
Cedar High School Adult High