Soniqua Gilmore
Austin
Summary
Experienced Lead Bank Teller with background in managing banking transactions, ensuring customer satisfaction, and supervising junior banking staff. Strong interpersonal skills coupled with deep knowledge of financial products and services. Notable contribution includes introducing cost-effective procedures that improved operational efficiency. Possess keen attention to accuracy, problem-solving abilities, and leadership qualities.
Overview
25
25
years of professional experience
Work History
Lead Bank Teller
PNC Bank
Austin
10.2024 - Current
- Supervised daily cash operations and teller activities at PNC Bank.
- Guided new tellers in mastering procedures and upholding customer service excellence.
- Administered cash drawer audits to reinforce accountability and enhance security measures.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Oversaw bank vault operations maintaining precise balance of daily cash for withdrawals and deposits.
Bank Teller
Austin Telco Federal Credit Union
Austin
09.2023 - 10.2024
- Processed customer transactions efficiently and accurately.
- Performed cash handling duties including counting currency, coins and checks.
- Collaborated with team members to enhance customer service quality.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Beauty Consultant
Walgreens
Austin
11.2000 - 09.2023
- Facilitated personalized beauty consultations aimed at improving customer satisfaction.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Trained new staff on product knowledge and customer service standards.
- Assisted customers in selecting products that meet their specific needs.
Education
High School Diploma -
McCallum High School
Austin, TX05-2000
Skills
- Cash handling
- Teller supervision
- Transaction processing
- Customer account management
- Audit administration
- Customer relationship management
Timeline
Lead Bank Teller
PNC Bank
10.2024 - Current
Bank Teller
Austin Telco Federal Credit Union
09.2023 - 10.2024
Beauty Consultant
Walgreens
11.2000 - 09.2023
High School Diploma -
McCallum High School
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