AMANDA FOX
Hacienda Heights,CA
Summary
Experienced worker who values positivity, customer service and hospitality
Overview
6
6
years of professional experience
Work History
General Manager
Frisco’s Carhop Diner
05.2022 - Current
- Managed the floor (FOH & BOH), In charge of general hiring and interviews, training, schedules, and payroll
- Managed a diverse team, fostering a positive work environment and high employee satisfaction
- Maximized efficiency by ensuring company polices were being implemented, helped create new policies and make checklists
- Tracked employee attendance, punctuality, and proper uniform requirements addressing repeat problems quickly to prevent long-term habits
Shift Lead
Frisco’s Carhop Diner
04.2020 - 05.2022
- Managed a shift FOH & BOH ensuring employees were clocking in on time in proper uniform
- Completed store Temperature Log, Health & Safety Log & opening/closing checklists
- Maintained a clean and organized work environment, ensuring safety standards were met consistently
- Trained new employees and delegated daily tasks and responsibilities
Host
Frisco’s Carhop Diner
05.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Maintained a clean and welcoming atmosphere
- Assisted servers with food delivery during peak hours to ensure timely service for all guests
Team Member
Del Taco
11.2017 - 05.2019
- Achieved high customer satisfaction
- Collaborated with crew members to ensure the delivery of high-quality service
- Learned all required tasks quickly to maximize performance
Education
Associate Degree In Nursing -
Rio Hondo College
Whittier, CAHigh School Diploma -
Los Altos High School
Hacienda Heights, CA2019
Skills
- Customer service
- Quick learner
- People-oriented
- Upselling techniques
- POS systems knowledge
- Exceptional time management skills
- Excellent work ethic
- Strong conflict resolution skills
Timeline
General Manager
Frisco’s Carhop Diner
05.2022 - Current
Shift Lead
Frisco’s Carhop Diner
04.2020 - 05.2022
Host
Frisco’s Carhop Diner
05.2019 - 04.2020
Team Member
Del Taco
11.2017 - 05.2019
Associate Degree In Nursing -
Rio Hondo College
High School Diploma -
Los Altos High School