Gardening
Amanda Francis
Environmental Services Agent; Housekeeper; Customer Service Representative; Waitress; Construction Worker
Hoquiam,WA
Summary
Dedicated cleaning professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Housekeeper
Quinault Beach Resort and Casino
Ocean Shores, WA
07.2016 - 12.2018
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Responded to requests from patrons for linens and toiletries
- Documented and reported all necessary facility and building repairs observed
Housekeeper
Quinault Beach Resort and Casino
Ocean Shores, WA
04.2011 - 05.2015
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Reported all maintenance issues toe housekeeping status board.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Supplied guests with extra towels and toiletries when requested.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Dusted and vacuumed 13-17 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily..
- Collected waste paper and other trash from premises and moved to designated areas.
- Cleaned rooms to satisfaction of all guests.
- Cleaned and returned vacant rooms to occupant-ready status.
Gas Station Attendant
Valero & Mobil Gas Station
Aberdeen, WA
03.2009 - 01.2010
- Sold store items and vehicle services to customers.
- Prepared daily records of food and gas sales.
- Assisted guests with gas pumping and payment.
- Restocked food and beverage area.
- Tracked inventory and reordered items.
- Ensured proper age of customers for alcohol and cigarettes.
- Refilled outdoor window maintenance stations.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Prevented store losses by utilizing awareness, attention to detail and integrity.
- Opened and closed store, which included counting cash drawers and making bank deposits.
- Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
- Replenished shelves to maintain adequate merchandise levels.
- Trained new employees on company customer service policies and service level standards.
Sandwich Artist
Quiznos
Aberdeen
09.2008 - 05.2009
- Delivered superior customer service focused on quality and meeting customer needs in timely manner.
- Answered guest questions with most accurate and updated information available.
- Complied with safety and sanitation guidelines to ensure health and wellbeing of customers and other staff.
- Executed all daily tasks and assisted other team members when needed.
- Organized food preparation stations and replenished supplies as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted customers, including answering questions and preparing orders.
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Interacted with customers while taking orders and promoted positive image for business through excellent customer service.
- Cleaned and maintained all food preparation stations.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Offered product recommendations when appropriate.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Housekeeper
Comfort Inn And Suites
Ocean Shores, WA
06.2008 - 12.2008
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
Quality Inn And Suites
Ocean Shores , WA
05.2006 - 03.2008
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Kept building entryway glass clean and polished for professional presentation.
- Verified cleanliness and organization of storage areas and carts.
- Documented and reported all necessary facility and building repairs observed.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
Cashier and Cook
Dairy Queen
Aberdeen, WA
03.2004 - 11.2006
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained cash drawer of $150.00 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over [Number] patients per day.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High school diploma -
Grays Harbor College
09.2008 - 06.2009
Hoquiam High School
Hoquiam WA 09.2000 - 06.2004
Skills
Customer service (10 years)Housekeeping (10 years)10 Key Data EntryLaundry (10 years)Microsoft WordFood PreparationCooking (10 years), 10-Key (1 year), team player, Excel, Inventory, Fast learner
Building maintenance
Cleaning techniques
Conscientious
Housekeeping
Sorting and washing laundry
Mudding and taping
Landscaping
Certification
Certified medical billing and coding
Interests
Home Improvement
My children
Automotive Mechanics
Painting Houses interior and Exterior
hobbies
Getting my kids into sports and teaching/playing with them.
Longboarding with my kids.
Learning how to garden and take care of our plants.
Painting and drawing.
Camping, swimming, and horseback riding.
Timeline
Housekeeper
Quinault Beach Resort and Casino
07.2016 - 12.2018
Housekeeper
Quinault Beach Resort and Casino
04.2011 - 05.2015
Gas Station Attendant
Valero & Mobil Gas Station
03.2009 - 01.2010
Sandwich Artist
Quiznos
09.2008 - 05.2009
High school diploma -
Grays Harbor College
09.2008 - 06.2009
Housekeeper
Comfort Inn And Suites
06.2008 - 12.2008
Housekeeper
Quality Inn And Suites
05.2006 - 03.2008
Cashier and Cook
Dairy Queen
03.2004 - 11.2006
Hoquiam High School
09.2000 - 06.2004