Amanda Freeman
Maurice,LA
Summary
Hard-working professional with experience in the insurance world for 13 years. I am loyal, dependable, frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. I am a hard worker experienced in problem-solving, service, very organized, proficient with time management. Aiming to leverage my abilities to successfully fill the role at your company
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Alliant Insurance Services Inc.
11.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager I
Cadence Insurance
04.2023 - 11.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Account Manager
Crossland Insurance Agency
08.2012 - 04.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Edgewater High School
Orlando, FL05.1998
Skills
- Renew Policies
- Process endorsements request
- change request, issue certificates, proof of insurance
- Marketing accounts
- Invoicing transactions
- Obtaining information for inspections and
recommendations
- Binding policies
- Time Management
- Verbal and Written Communication
- Overcoming Objections Teamwork
- Microsoft Office
- Applied/Epic System
Education
other
Certification
CISR Designation
Timeline
Account Manager
Alliant Insurance Services Inc.
11.2023 - Current
Account Manager I
Cadence Insurance
04.2023 - 11.2023
Account Manager
Crossland Insurance Agency
08.2012 - 04.2023
High School Diploma -
Edgewater High School