Amanda Friend
Customer Service
Ravenna,Ohio
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Domino's
Middlefield, Ohio
12.2018 - 03.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Observed customer purchases in line and differentiated between standard portions.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Food Service Team Member
Pizza Hut
Middlefield, Ohio
07.2019 - 12.2019
- Received orders from customers and input into order management system.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Observed customer purchases in line and differentiated between standard portions.
Caregiver
Brookes House Assisted Living
Hiram, Ohio
08.2016 - 12.2016
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
Assistant Manager
Pizza Joe's Altadena
Lordstown , Ohio
11.2014 - 11.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
High School Diploma -
Customer Service Specialist
09.2021
Customer Service Representative
Skills
- Sales
- Patient Relations
- Menu Memorization
- Health and Safety Standards
- Cash Register Operation
- ServSafe
- Patient care
- Quality control
- Guest relations management
- Tableside Service
Timeline
Food Service Team Member - Pizza Hut
07.2019 - 12.2019
Food Service Worker - Domino's
12.2018 - 03.2020
Caregiver - Brookes House Assisted Living
08.2016 - 12.2016
Assistant Manager - Pizza Joe's Altadena
11.2014 - 11.2016
Ohdela - High School Diploma,
LinkedIn - , Customer Service Specialist
Saylor Academy - , Customer Service Representative