Amanda Fullerton
Davenport,FL
Summary
Dynamic Business Administration student with proven leadership, problem-solving, and organizational skills that translate across any industry. Combining business expertise with a psychology background, I bring a unique ability to understand people, streamline operations, and drive results. Highly adaptable, growth-minded, and committed to delivering excellence in every role.
Overview
5
5
years of professional experience
Work History
Mental Health Support Worker
PYX Health
Remote
02.2025 - 09.2025
- Provided emotional support to clients, enhancing coping strategies and resilience.
- Assisted in developing personalized care plans tailored to individual client needs.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Monitored client progress and documented observations for ongoing treatment assessments.
Outreach Coordinator
PYX Health
Remote
01.2025 - 02.2025
- Coordinated outreach initiatives to engage community partners and stakeholders.
- Assisted in organizing events to promote programs and services effectively.
- Supported data collection efforts to evaluate outreach program effectiveness.
- Developed promotional materials to enhance awareness of organization's mission.
- Outreached to members to welcome them to the organization and provide support.
- Managed call flow for inbound and outbound communications.
Customer Service Representative
Alight
Remote
06.2022 - 08.2024
- Assisted customers with inquiries, providing accurate information and support for issue resolution.
- Managed high volumes of customer interactions through phone and email channels, ensuring timely responses.
- Documented customer interactions in CRM system, enhancing data accuracy and tracking service requests.
- Collaborated with team members to refine processes, improving overall customer satisfaction ratings.
- Helped individuals pick the perfect health insurance plan for them.
Human Resources Receptionist
Bloom Insurance
Remote
06.2020 - 04.2022
- Greeted visitors and directed inquiries to appropriate departments, ensuring a welcoming environment.
- Managed incoming calls and scheduled appointments for HR personnel, enhancing communication efficiency.
- Processed new employee onboarding paperwork, streamlining administrative tasks for human resources team.
- Maintained accurate employee records in HRIS, supporting compliance and data integrity efforts.
Education
Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Medication monitoring
- Social skills training
- Self-care techniques
- Psychosocial rehabilitation
- Communication & team leading
- Time management and problem solving
- Customer relations & service excellence
Timeline
Mental Health Support Worker
PYX Health
02.2025 - 09.2025
Outreach Coordinator
PYX Health
01.2025 - 02.2025
Customer Service Representative
Alight
06.2022 - 08.2024
Human Resources Receptionist
Bloom Insurance
06.2020 - 04.2022
Business Administration And Management
Southern New Hampshire University