Amanda Gandara
Albuquerque,NM
Summary
Executive Administrative professional adept at improving workflow through effective calendar and travel management, facilitating 160 meetings weekly. Proven track record of enhancing team productivity and client satisfaction by streamlining operations and ensuring adherence to established protocols across various sectors.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Executive Administrative Assistant
Siertek Ltd
Albuquerque, USA
05.2023 - Current
- Coordinated complex travel logistics and maintained schedules for 160 meetings weekly, ensuring seamless execution.
- Arranged SCIF accommodations and organized TS meeting logistics to support secure communications.
- Supported protocol operations, ensuring adherence to established guidelines.
- Facilitated office functions to streamline operations and enhance workflow. to enhance productivity and workflow efficiency.
Customer Service Representative
Supplies Wholesalers
Reno, USA
11.2018 - 01.2020
- Managed high volume of incoming calls, delivering prompt and accurate customer support through effective communication
- Processed returns efficiently, resulting in timely customer resolutions
- Performed data entry with high accuracy, supporting order processing and customer records
- Organized filing systems to enhance office efficiency and facilitate quick record retrieval
- Utilized Excel and Windows Outlook to manage schedules and correspondence, streamlining office operations
- Facilitated new hire training, expediting onboarding process and boosting team productivity
- Completed general office duties, contributing to smooth daily workflow
AR/AP Service Manager
Nelson Electric Company
Sparks, USA
01.2016 - 06.2016
- Oversaw account billing, ensuring accuracy of financial records and timeliness of invoicing
- Managed service calls, ensuring timely responses and resolutions for client inquiries
- Performed heavy data entry, supporting efficient office operations and record accuracy
- Handled diverse office responsibilities to improve team efficiency. to enhance team productivity and workflow, supporting overall team productivity
- Assisted with estimates and proposal writing, facilitating successful project bids
- Categorized mail to streamline communication and enhance office workflow. and performed heavy filing, ensuring organized and accessible documentation
- Ordered all office supplies, maintaining inventory and reducing shortages
Customer Service Representative
Supplies Wholesalers
Reno, USA
10.2013 - 08.2015
- Managed high volume of incoming calls, delivering prompt and effective customer service
- Processed returns, ensuring customer satisfaction and timely resolution
- Maintained organized filing systems to enhance document retrieval and support office efficiency
- Assisted with new hire training to expedite onboarding and facilitate team integration
- Utilized Excel and Windows Outlook for data management and communication
- Executed various office tasks to support daily operations to ensure smooth daily business operations
Salon Manager
LuLu's Hair Design
Reno, USA
02.2013 - 10.2014
- Provided exceptional customer service, enhancing client satisfaction and retention
- Scheduled appointments and managed inventory, maintaining optimal product levels
- Answered phones and managed data entry to streamline appointment scheduling
- Handled cash transactions and customer check-in/out to maintain accurate records
- Processed payroll accurately, supporting timely staff compensation
- Performed bookkeeping duties to ensure financial accuracy and support reporting
Cocktail Waitress
Bonanza Casino Reno NV
Reno, USA
10.2011 - 12.2013
- Facilitated accurate drink delivery, contributing to heightened guest satisfaction
- Delivered drinks to patrons upon request, ensuring exceptional customer service
- Cleaned and restocked cocktail stations, promoting an organized and efficient workspace
Check-In Receptionist
Children's Heart Center
Reno, USA
03.2009 - 09.2011
- Facilitated patient check-in and check-out, promoting smooth patient flow
- Managed phone inquiries and coordinated scheduling, enhancing appointment efficiency
- Processed payments and provided customer service, ensuring positive patient experiences
- Organized filing and scanning of documents, ensuring accuracy of patient records
- Executed daily administrative tasks to support clinic operations, contributing to daily clinic operations
Executive Administrative Assistant
CM Retail Management
Reno, USA
02.2006 - 12.2009
- Executed payroll and accounts payable processes, ensuring accuracy and compliance
- Managed heavy bookkeeping and monthly credit card reconciliation, supporting financial integrity
- Supported the V.P. of Company by coordinating all travel arrangements for 6 district managers
- Coordinated logistics for monthly meetings, enhancing engagement and collaboration
- Placed company-wide office and store supply orders for 46 stores, optimizing inventory management
- Managed office errands, streamlining daily operations and supporting team efficiency
Front Desk Receptionist
Dr. Steven D. Robinson D.D.S
08.2005 - 02.2006
- Managed patient check-in and check-out, ensuring accurate record-keeping
- Scheduled and confirmed appointments, optimizing patient flow and reducing no-shows
- Verified insurance and managed heavy phone volume, addressing patient inquiries effectively
- Employed Dentrix software to manage patient records efficiently. while performing general office duties, streamlining daily operations for improved service delivery
- Performed filing and data entry to maintain organized patient records, enhancing retrieval efficiency
Education
High School Diploma -
Woodside High School
Woodside, CA06-2000
Some College (No Degree) -
De Anza College
Cupertino, CASkills
- Calendar management
- Travel management
- Meeting coordination
- Document management
- Proposal development
- Project coordination
- Administrative support
- Office operations
- Office management
- Office administration
- Email coordination
- Communication management
- Customer relationship management
- Customer support
- Customer service
- Client onboarding
- Salesforce and CRM
- Attention to detail
- Documenting and reporting
- Data entry
- Spreadsheet creation
- Excel and Word
- Microsoft Outlook
- Microsoft PowerPoint presentations
- Slack messaging
- Travel arrangements
- Travel planning
- Order and leave management
- Team collaboration
- Protocol adherence
- Call center support
- Writing and documentation
- Phone management
- Travel planning
- Customer service
- Office administration
- Phone management
Certification
Food Handler Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Executive Administrative Assistant
Siertek Ltd
05.2023 - Current
Customer Service Representative
Supplies Wholesalers
11.2018 - 01.2020
AR/AP Service Manager
Nelson Electric Company
01.2016 - 06.2016
Customer Service Representative
Supplies Wholesalers
10.2013 - 08.2015
Salon Manager
LuLu's Hair Design
02.2013 - 10.2014
Cocktail Waitress
Bonanza Casino Reno NV
10.2011 - 12.2013
Check-In Receptionist
Children's Heart Center
03.2009 - 09.2011
Executive Administrative Assistant
CM Retail Management
02.2006 - 12.2009
Front Desk Receptionist
Dr. Steven D. Robinson D.D.S
08.2005 - 02.2006
High School Diploma -
Woodside High School
Some College (No Degree) -
De Anza College