AMANDA GARINO
Diamondhead
Summary
Secret-cleared Service Desk and Administrative Support professional with 5+ years supporting Department of Defense environments. Experienced assisting users with account access, travel systems (DTS/APACS), Microsoft Teams, SharePoint portals, and secure systems in classified environments. Skilled in troubleshooting user issues, managing onboarding access requests, supporting help desk inquiries, and maintaining accurate system documentation. Strong customer service background with proven ability to resolve issues efficiently while maintaining compliance with federal security protocols.
Overview
19
19
years of professional experience
Work History
Human Resources Coordinator
Goodwill Industries of South Mississippi
Biloxi, MS
01.2025 - Current
- Provide comprehensive administrative support to the CEO, COO, Directors of Operations and Human Resources, streamlining executive tasks and coordination.
- Manage recruitment tasks, including creating and posting job requisitions using ADP’s talent platform.
- Conduct initial phone screening to assess candidate qualifications and fit, ensuring an efficient hiring process.
- Arrange and schedule interviews between candidates and store managers to streamline the hiring process.
- Oversee the scheduling and facilitation of onboarding processes for new hires ensuring smooth integration.
- Participate in job extravaganza events to engage with potential candidates and promote company opportunities.
Executive Administrative Assistant Advanced
Yorktown Systems Group
Dahlgren, VA
01.2023 - 01.2025
- Provided Tier 1 technical support to program personnel, troubleshooting user access issues, Microsoft Teams connectivity problems, shared drive permissions, and portal access concerns.
- Assisted users with Defense Travel System (DTS), APACS, DISS, and other DoD enterprise systems, resolving account and submission errors.
- Managed onboarding and offboarding processes including account provisioning, distribution list management, SharePoint access, and calendar permissions.
- Submitted and tracked Service Access Authorization Requests (SAAR-N) for system access.
- Maintained centralized document repositories with strict version control, ensuring data integrity and compliance.
- Supported secure SAP environments, ensuring adherence to classified material handling procedures.
- Coordinated with IT/help desk teams to escalate unresolved technical issues and ensure timely resolution.
- Conducted cloud-based LMS training to expand knowledge of IT infrastructure and configuration management practices.
- Maintained high data accuracy within program databases, identifying and correcting discrepancies to prevent system errors.
Secretary II
Tatitlek Technologies, Inc.
Dahlgren, VA
01.2020 - 01.2023
- Provided frontline user support for 70+ personnel, assisting with access to Navy enterprise systems including DISS, DTS, APACS, ERP, and SharePoint.
- Troubleshot login issues, account access problems, and system submission errors.
- Submitted SAAR-N forms and managed onboarding system access for new personnel.
- Assisted users with Microsoft Teams meeting setup, audio/visual troubleshooting, and collaboration tools.
- Maintained branch rosters, training databases, and system tracking spreadsheets with high data accuracy.
- Coordinated with IT support when escalation was required for system outages or account resets.
- Ensured compliance with DoD cybersecurity and information assurance policies.
Secretary I
Tatitlek Federal Services, Inc.
Dahlgren, VA
01.2020 - 01.2020
- Provided frontline user support for 70+ personnel, assisting with access to Navy enterprise systems including DISS, DTS, APACS, ERP, and SharePoint.
- Troubleshot login issues, account access problems, and system submission errors.
- Submitted SAAR-N forms and managed onboarding system access for new personnel.
- Assisted users with Microsoft Teams meeting setup, audio/visual troubleshooting, and collaboration tools.
- Maintained branch rosters, training databases, and system tracking spreadsheets with high data accuracy.
- Coordinated with IT support when escalation was required for system outages or account resets.
- Ensured compliance with DoD cybersecurity and information assurance policies.
Office Manager/Customer Service
All Glass, LLC
Fredericksburg, VA
01.2018 - 01.2020
- Schedule estimates and installations
- Payment processing for down payments and invoices
- Process quotes and purchase orders through manufacturers
- Answer incoming and make outgoing calls to customers, and manufacturers
- File daily paperwork from estimates and invoices
- Write up deposit tickets as needed
- Open and close office daily
- Main customer contact
- Accept deliveries from drivers and check mail daily
Senior Customer Service Rep
The Insurance Marshall
Fredericksburg, VA
01.2016 - 01.2018
- Customer relations both face-to-face and over the phone
- Billing and payments for contracting companies and customers
- Process policy changes and/or cancellations
- Create and export company reports
- Scan, Attach and File all documents physically or electronically
- Building key holder for open and close procedures
Customer Service and Sales Agent
Gengler Insurance Agency
Fredericksburg, VA
01.2012 - 01.2015
- Policy quoting for both potential and renewal customers
- Processed policy sales and made follow up calls on unsold quotes
- Trained all new employees
- Traveled to other company locations to train and assist with business needs
- Scan, Attach and File all documents physically or electronically
- Building key holder for open and close procedures
Mortgage Processor
GEICO
Fredericksburg, VA
01.2007 - 01.2012
- Held multiple positions including: Accounts Receivable Technician and MOAT Sales and Service Counselor
- Pulled and processed daily policy reports
- Sent out refunds and researched missing information and refund checks
- Supported team leader and trained new employees
- Received all Insurances licenses and certifications for employment
Education
High School Diploma - General Studies
King George High School
King George, VA01-2003
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- Operating Systems: Windows 10/11
- Applications: Microsoft Office 365, Microsoft Teams, SharePoint
- DoD Systems: DTS, APACS, DISS, ERP, Foreign Clearance Guide
- Access Management: SAAR-N, distribution lists, portal access provisioning
- Ticketing & Support: End-user troubleshooting, help desk coordination, account support
- Security: Active Secret Clearance, SAP environment support, classified material handling
- Other: Data entry accuracy, documentation control, onboarding/offboarding processes
Timeline
Human Resources Coordinator
Goodwill Industries of South Mississippi
01.2025 - Current
Executive Administrative Assistant Advanced
Yorktown Systems Group
01.2023 - 01.2025
Secretary II
Tatitlek Technologies, Inc.
01.2020 - 01.2023
Secretary I
Tatitlek Federal Services, Inc.
01.2020 - 01.2020
Office Manager/Customer Service
All Glass, LLC
01.2018 - 01.2020
Senior Customer Service Rep
The Insurance Marshall
01.2016 - 01.2018
Customer Service and Sales Agent
Gengler Insurance Agency
01.2012 - 01.2015
Mortgage Processor
GEICO
01.2007 - 01.2012
High School Diploma - General Studies
King George High School