Amanda Garza

Streamlined authorization processes to enhance operational efficiency.

Ensured accurate verification of provider information.

Juggled various projects such as Superior, Meridian, Sunflower, and Community First.

Supported creation and management of Excel sheets for VAS tasks.

Generated and analyzed invoices to support financial operations.

• Managed patient scheduling and input of information into system.
• Processed payments accurately and efficiently.
• Answered phone inquiries to assist patients promptly.
• Verified insurance policies through online platforms and phone communications.
• Supplied and ordered contact lenses for all three locations.

• Reviewed performance data to diagnose gaps in productivity and effectiveness.
• Collaborated with representatives on monthly achievement plans to enhance performance.
• Developed and executed individual development and coaching plans to drive metric improvements.
• Implemented and documented performance improvement, coaching, and recognition plans to optimize team output.