Amanda Gentry
Waynesville ,NC
Summary
Dedicated Income Maintenance Caseworker with expertise in navigating complex systems and conducting comprehensive needs assessments. Skilled in maintaining accurate case documentation and delivering effective support to clients in challenging situations. Focused on improving service delivery and client satisfaction through strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Income Maintenance Caseworker III
Haywood County Health and Human Services
Clyde, North Carolina
10.2025 - Current
- Assessed client eligibility for public assistance programs and services.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Conducted interviews to gather information for case assessments and determinations.
- Facilitated communication between clients and service providers for effective support.
- Provided guidance on available resources to clients facing financial challenges.
- Maintained accurate case records using agency software systems and databases.
Income Maintenance Caseworker II
Hayywood County health and Human Services
Clyde , NC
03.2025 - 10.2025
- Assessed client eligibility for various assistance programs and services.
- Conducted interviews to gather information and determine client needs.
- Provided guidance on program requirements and application procedures.
- Processed applications and maintained accurate case records and documentation.
- Educated clients on available health and human services options.
- Collaborated with community organizations to connect clients with resources.
- Coordinated with team members to streamline case processing workflows.
HOP Coordinator
Mountain Projects
Waynesville, North Carolina
07.2022 - 03.2025
- Collaborated with Medicaid recipients to facilitate access to food, housing, and transportation resources
- Coordinated services for eligible and ineligible clients to ensure comprehensive support.
- Oversaw budget, built client relationships, and managed program employees to enhance service delivery
- Manage the Pilot program for Mountain Projects
Human Resource Assistant
Haywood County Schools
01.2021 - 01.2022
- Supported Human Resource Director in administrative tasks to streamline HR operations.
- Coordinated insurance and workers' compensation processes for Haywood County Schools, ensuring compliance and timely processing.
- Coordinated recruitment efforts for various teaching and support staff positions.
- Managed employee records and maintained confidentiality of sensitive information.
- Assisted in onboarding new employees and provided necessary training materials.
Income Maintenance Caseworker II
Haywood County Health and Human Services
01.2019 - 01.2021
- Intake worker for Medicaid applications
- Processed applications under provided guidelines
- Worked with administration, applicants, and the public to complete applications in a timely manner.
Detention Officer
Haywood County Sheriff Office
Waynesville, North Carolina
05.2016 - 01.2021
- Admin asst/ Detention Officer: managed front office operations, processed court documents, and escorted inmates to and from court.
- Responded quickly to emergency situations using appropriate de-escalation techniques.
- Performed security checks in detention facilities, ensuring adherence to safety standards and protocols.
- Secured and transported inmates from holdover cells to courtroom for arraignment.
- Conducted contraband searches within facility premises to maintain safety and security.
- Performed regular cell inspections to identify any potential safety issues.
- Adhered strictly to departmental policies related to custody and control of inmates.
- Developed strong communication skills while interacting with inmates and staff members.
- Interacted effectively with other law enforcement agencies when necessary.
Education
Completed coursework - Early Childhood Education
Haywood Community College
Completed coursework - Early Childhood Education
Southwestern Community College
Timeline
Income Maintenance Caseworker III
Haywood County Health and Human Services
10.2025 - Current
Income Maintenance Caseworker II
Hayywood County health and Human Services
03.2025 - 10.2025
HOP Coordinator
Mountain Projects
07.2022 - 03.2025
Human Resource Assistant
Haywood County Schools
01.2021 - 01.2022
Income Maintenance Caseworker II
Haywood County Health and Human Services
01.2019 - 01.2021
Detention Officer
Haywood County Sheriff Office
05.2016 - 01.2021
Completed coursework - Early Childhood Education
Haywood Community College
Completed coursework - Early Childhood Education
Southwestern Community College