Greta Edwards
Bryson City,NC
Summary
Income Maintenance Caseworker III at Swain County DSS, adept at enhancing client satisfaction through effective communication and meticulous eligibility determination. Streamlined application processes, improving efficiency by developing standardized documentation. Strong relationship builder with a commitment to confidentiality and compliance, ensuring clients receive timely assistance and support. Communication with multiple LTC/CAP agencies and ensured best policies and programs for applicants. Strict deadlines, and large caseloads.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker III
Swain County DSS
Bryson City, NC
03.2012 - Current
- Assessed client eligibility for public assistance programs based on established guidelines.
- Processed applications and renewals, ensuring compliance with regulatory requirements.
- Maintained accurate case records in electronic systems to support case management.
- Provided information and guidance to clients regarding available services and resources.
- Conducted follow-up interviews to verify ongoing eligibility and resolve discrepancies.
- Developed strategies to streamline application processes, improving overall efficiency of service delivery.
- Made referrals to appropriate services.
- Improved efficiency by developing standardized documentation templates for case records and correspondence.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
Education
High School Diploma - Complete Over A Year At Southwestern Community Col
SWAIN COUNTY HIGH SCHOOL
Bryson City, NCSkills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Verbal communication
- Relationship building
- HIPAA
- Maintains confidentiality
- Clerical skills
- Schedule management
- Eligibility determination
- Policy interpretation
- Strong client relations
- Professionalism and boundaries
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical thinking
- Effective communication
Certification
Certified Application Counseling license in 2023
Timeline
Income Maintenance Caseworker III
Swain County DSS
03.2012 - Current
High School Diploma - Complete Over A Year At Southwestern Community Col
SWAIN COUNTY HIGH SCHOOL