Belon Jackson
Yanceyville,NC
Summary
Experienced professional in employee training and development, case management, communication, and strategic planning. Developed training programs that improved team collaboration and performance. Skilled in data analysis, compliance adherence, and delivered measurable support for organizational goals through structured learning initiatives.
Overview
11
11
years of professional experience
Work History
Income Maintenance Caseworker III
Alamance County DSS
Burlington, NC
07.2018 - Current
- Evaluated public assistance applications to accurately determine eligibility for benefits.
- Maintained accurate case records in the agency's electronic database system.
- Developed training materials to address identified needs of social services staff.
- Conducted assessments to identify training gaps and departmental needs.
- Collaborated with leadership to implement strategic staff development initiatives.
- Regularly updated training content to align with policy and procedural changes.
- Facilitated onboarding sessions for new staff regarding company policies.
- Participated in meetings and seminars to gather information for training programs.
Administrative Assistant
Southern Virginia Higher Education Center
South Boston, Virginia
09.2015 - 07.2018
- Provided administrative support to executive team, including scheduling meetings and managing calendars.
- Organized and scheduled meetings, managing room reservations, catering, and technical setup to ensure seamless events.
- Coordinated administrative tasks for faculty and staff, improving communication and operational efficiency at Southern Virginia Higher Education Center.
- Drafted letters, memos, reports, emails, and presentations for management.
- Maintained organized filing systems for student records, ensuring accuracy and confidentiality.
- Developed efficient workflows that streamlined office operations and supported overall productivity.
- Utilized office software to create reports and presentations as needed.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
Education
Master of Science - Health Administration
Western Governors University
Salt Lake City, UT05-2028
Bachelor of Science - Health Administration
Pfeiffer University
Misenheimer, NC08-2017
Skills
- Eligibility determination
- Case management
- Policy interpretation
- Compliance standards adherence
- HIPAA compliance knowledge
- Client assessment strategies
- Data analysis and reporting
- Documentation proficiency
- Training development
- Project management
- Strategic planning
- Team collaboration and dynamics
- Microsoft Office proficiency
- NCTRACKS familiarity
- NCFAST system knowledge
- Application review processes
- Customer service
- Client relations
- Attention to detail
- Confidentiality practices
Timeline
Income Maintenance Caseworker III
Alamance County DSS
07.2018 - Current
Administrative Assistant
Southern Virginia Higher Education Center
09.2015 - 07.2018
Master of Science - Health Administration
Western Governors University
Bachelor of Science - Health Administration
Pfeiffer University