Daniel Brown
Telford,TN
Summary
Results-driven government program caseworker specializing in eligibility determination, case management, and regulatory compliance. Strong communicator and problem solver, committed to operational efficiency and client satisfaction. Motivated to tackle new challenges with a solid work ethic and exceptional interpersonal skills, capable of thriving independently and mastering new skills rapidly.
Overview
11
11
years of professional experience
Work History
Income Maintenance Caseworker III
Buncombe County, NC Government
Asheville, North Carolina
10.2020 - Current
- Processed income maintenance program applications, ensuring compliance with eligibility criteria to support timely benefit delivery.
- Conducted interviews to gather essential information for thorough case evaluations, facilitating informed decision-making.
- Interpreted relevant policies, laws, and regulations for effective caseload management.
- Organized case files systematically to ensure compliance and improve tracking accuracy for effective case management.
Child Subsidy Specialist
Southwestern Child Development Commission
Asheville, NC
11.2019 - 12.2020
- Identified and addressed customer needs to enhance service satisfaction.
- Maintained accurate records of customer interactions to inform service improvements.
- Organized company files in document management system for streamlined access to up-to-date information.
Income Maintenance Supervisor II
Madison County, NC Government
Marshall, NC
10.2018 - 10.2019
- Monitored employee workloads and employed strategic approaches to optimize performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided positive reinforcement and constructive feedback to support employee development.
- Led and mentored newly hired employees, enhancing their understanding of various company programs.
Income Maintenance Caseworker II
Madison County, NC Government
Marshall, NC
06.2015 - 10.2018
- Granted, modified, denied, or terminated assistance based on eligibility determinations, ensuring compliance with regulations.
- Explained eligibility details and affordability options to clients with kindness and respect.
- Responded to client inquiries about services to enhance understanding. and responded to inquiries, enhancing patient understanding and satisfaction.
Education
High School Diploma -
Daniel Boone High School
Gray, TN05-2004
Some College (No Degree) - Political Science
University of Tennessee
Knoxville, TNSkills
- Eligibility determination
- Application processing
- Case evaluation
- Policy interpretation
- Compliance monitoring
- Record maintenance
- Data management
- Attention to detail
- Time management
- Client communication
- Client advocacy
- Confidentiality maintenance
- Multitasking ability
- Teamwork and collaboration
Timeline
Income Maintenance Caseworker III
Buncombe County, NC Government
10.2020 - Current
Child Subsidy Specialist
Southwestern Child Development Commission
11.2019 - 12.2020
Income Maintenance Supervisor II
Madison County, NC Government
10.2018 - 10.2019
Income Maintenance Caseworker II
Madison County, NC Government
06.2015 - 10.2018
High School Diploma -
Daniel Boone High School
Some College (No Degree) - Political Science
University of Tennessee