Chantia Smith
Spring Lake,NC
Summary
Versatile Income Maintenance Caseworker adept at public speaking, community integration and crisis counseling. Devoted to assisting clients by determining eligibility for a variety of benefits and resources within the community. Takes pride in being a detail-oriented team player with strong organizational skills. Possesses ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Income Maintenance Caseworker III
Cumberland County Department Of Public Health
Fayetteville, NC
08.2023 - Current
- Possess knowledge of all government benefit programs policies and guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Managed approximately 150 cases on average consisting of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for agency.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Determined if applicants met eligibility for public assistance programs.
- Interviewed applicants and explained scope of different available benefits.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Income Maintenance Caseworker II-Adult MA/Intake Case Manager
Johnston County Department Of Social Services
Smithfield, NC
09.2022 - 08.2023
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Determined if applicants met eligibility for public assistance programs.
- Assisted clients with completion of applications and paperwork.
- Identified potential instances of fraud or abuse within income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed approximately 80 cases on average consisting of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
Income Maintenance Caseworker III-Long Term Care
Cumberland County Department Of Social Services
Fayetteville, NC
12.2020 - 08.2022
- Perform all tasks associated with initial determination and redetermination of eligibility of applicants and recipients of Adult Medicaid, Long Term Care Medicaid, Special Assistance, PACE, and Community Alternative Program (CAP) benefit programs.
- Establish eligibility for those in need of skilled & intermediate nursing facility care, rest home and assisted living care, and in-home nursing care programs.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Determined if applicants met eligibility for public assistance programs.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Managed approximately 200 cases on average consisting of diverse clients and programs while prioritizing tasks effectively to meet deadlines and maintain organized case files.
Income Maintenance Caseworker II-Adult Medicaid
Harnett County Department Of Social Services
Lillington, NC
01.2020 - 08.2020
- Communicated with people from various cultures and backgrounds on application process.
- Developed individual plans for self-sufficiency.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Determined if applicants met eligibility for public assistance programs.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Applied effective time management techniques to meet tight deadlines.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Income Maintenance Caseworker II-Adult Medicaid
Cumberland County Department Of Social Services
Fayetteville, NC
02.2018 - 08.2019
- Communicated with people from various cultures and backgrounds on application process.
- Developed individual plans for self-sufficiency.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Applied effective time management techniques to meet tight deadlines.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for agency.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Assisted clients with completion of applications and paperwork.
- Managed approximately 200 cases on average consisting of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Interviewed applicants and explained scope of different available benefits.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Determined if applicants met eligibility for public assistance programs.
Education
Associate of Applied Science - Medical Assisting
06.2019
Certificate - Income Maintenance Caseworker-NCFAST
2018 - 2018
Skills
- Policy Interpretation
- Compliance standards
- Sound mathematical reasoning
- Program knowledge
- HIPAA Compliance
- Eligibility Determination
- Effective communication skills
- Proficiency in NCFAST
- Critical Thinking
- Attention to Detail
- Analytical Thinking
- Quality Assurance
- MS Office
Timeline
Income Maintenance Caseworker III - Cumberland County Department Of Public Health
08.2023 - Current
Income Maintenance Caseworker II-Adult MA/Intake Case Manager - Johnston County Department Of Social Services
09.2022 - 08.2023
Income Maintenance Caseworker III-Long Term Care - Cumberland County Department Of Social Services
12.2020 - 08.2022
Income Maintenance Caseworker II-Adult Medicaid - Harnett County Department Of Social Services
01.2020 - 08.2020
Richmond Community College - Certificate, Income Maintenance Caseworker-NCFAST
2018 - 2018
Income Maintenance Caseworker II-Adult Medicaid - Cumberland County Department Of Social Services
02.2018 - 08.2019
Richmond Community College - Associate of Applied Science, Medical Assisting