Melonie Nixon
Winterville,NC
Summary
Adaptable Income Maintenance Caseworker looking to tackle new responsibilities and build upon skills. Committed to assisting clients in receiving optimum benefits. Considerable knowledge of all agency programs and community program services. Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
29
29
years of professional experience
Work History
Income Maintenance Caseworker III
Pitt County Department of Social Services
Greenville, NC
01.2015 - Current
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Provided information to clients regarding available services and resources.
- Maintained accurate records of case notes and progress reports.
- Interviewed persons applying for public assistance programs.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Income Maintenance Caseworker II
Pitt County Department of Social Services
Greenville, NC
10.2009 - 01.2013
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Maintained accurate records of case notes and progress reports.
- Responded timely to inquiries from clients regarding their benefits status.
- Advised clients on how best to use their benefits in order to improve their quality of life.
- Participated in trainings and workshops related to income maintenance caseworker duties.
Income Maintenance Caseworker II
Washington County Department of Social Services
Plymouth, NC
06.2005 - 10.2009
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Provided information to clients regarding available services and resources.
- Developed case plans with clients to address their individual needs.
- Maintained accurate records of case notes and progress reports.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Responded timely to inquiries from clients regarding their benefits status.
Bank Teller
State Employee Credit Union
Plymouth, NC
01.2005 - 06.2005
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Senior Bank Teller
BB&T
Plymouth, NC
10.1998 - 01.2005
- Processed deposits, withdrawals, loan payments, cash advances and transfers for customers.
- Provided customer service to clients regarding their accounts and transactions.
- Assisted with new account openings, including verifying customer identity documents.
- Issued checks and money orders as requested by customers.
- Balanced currency, coin and check transactions daily in compliance with established policies and procedures.
- Performed safe deposit box maintenance duties when necessary.
Cashier
Kerr Drugs Store
Plymouth, NC
01.1996 - 08.1998
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Plymouth High School
Plymouth, NC06-1997
Skills
- Client assessment
- Verbal and written communication
- Personal service background
- Interviewing techniques
- Customer service experience
- Maintains confidentiality
- Application assessment
- Flexibility
- Case Management
- Record-keeping
Timeline
Income Maintenance Caseworker III
Pitt County Department of Social Services
01.2015 - Current
Income Maintenance Caseworker II
Pitt County Department of Social Services
10.2009 - 01.2013
Income Maintenance Caseworker II
Washington County Department of Social Services
06.2005 - 10.2009
Bank Teller
State Employee Credit Union
01.2005 - 06.2005
Senior Bank Teller
BB&T
10.1998 - 01.2005
Cashier
Kerr Drugs Store
01.1996 - 08.1998
High School Diploma -
Plymouth High School
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