Amanda Goffigan
Baltimore,MD
Summary
A detailed oriented professional with over 7 years of experience in the fraud prevention, customer service and financial data analysis within the credit union and banking industry. Skilled in identifying suspicious activity, mitigating financial risk and ensuring compliance with regulatory standards. Experienced in preparing reports, supporting investigations and recommending process improvements. Currently expanding expertise in financial analytics and risk management with a strong eagerness to continue learning and applying new tools to strengthen fraud prevention strategies
Overview
8
8
years of professional experience
Work History
Member Service Representative
Andrews Federal Credit Union
Suitland, MD
09.2024 - Current
- Maintained compliance with applicable laws and regulations related to banking operations.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Handled sensitive and confidential information with discretion to maintain department security.
- Processed member applications, updated accounts, and maintained records.
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
- Determined charges for services requested and arranged for billing.
- Reviewed financial records to identify discrepancies and ensure compliance with regulatory requirements.
Wire Transfer Specialist
Sandy Spring Bank
Columbia, MD
04.2024 - 09.2024
- Monitor wire activity for suspicious or high risk transactions escalating potential fraud or money laundering activity for further investigation
- Conducted customer verification and authentication checks to mitigate fraud risk while maintaining service efficiency
- Processed and validated high value domestic and international wire transfers to ensure compliance with banking regulations (REG E, OFAC, BSA,AML)
- Worked with fraud prevention and compliance teams to identify vulnerabilities in payment systems and strengthen internal controls
- Utilized financial systems and transaction monitoring tools to track large scale transfers and maintain accuracy,security and compliance
- Prepared audit documentation and regulator reports to support investigations and ensure adherence to federal and state financial regulations
- Trained and supported team members on wire transfer protocols and fraud detection best practices contributing to stronger fraud prevention measures
Full Time Member Service Rep II (call center)
NASA Federal Credit Union
Upper Marlboro, MD
02.2022 - 04.2024
- Assist with opening and closure of new accounts
- Assist with member inquiries, interest rates on savings, loan products, account discrepancies, etc
- Identifies member needs on day to day basis
- File fraud and billing disputes
- Review loan applications (auto, personal, credit card)
- Review membership applications
- Inquiries and fraud claims on credit and debit cards
- Empathizes with members and provides solutions
- Assist with general inquiries
- Process Wire transfers (domestic certain amount), stop payments, funds transfer from member to member, etc
- Answer about 45-60 calls maybe more depending on call volume.
- Assist with product inquiries.
Full Time Fraud Analyst
Bank of America Association
Hunt Valley, MD
07.2017 - 02.2022
- Analyzed financial transaction data to identify irregularities, trends and potential fraud. It helps to support risk mitigation
- Performed risk assessments on member accounts and transactions and recommending data decisions to minimize losses
- Developed financial reports and dashboards reviewing fraud trends, loss prevention and account performance for management review
- Worked with compliance and audit teams to make sure financial data follows regulatory requirements
- Used financial analysis methods to monitor activity and detect fraud patterns
- Applied data analytics tools (excel, SQL,etc)
Education
Bachelor of Science - Finance
UMGC (University of MD Global Campus)
Adelphi, MD12.2025
Skills
- Problem Solving
- Risk Analysis & Mitigation
- Budgeting & Variance Analysis
- Fraud Risk & Compliance Analytics
- Attention to Detail & Accuracy
- Risk Management & Fraud Detection
- Data Visualization
- Microsoft Excel
- Fiserv
- SQL
- Python
- SAP
- Quickbooks
Timeline
Member Service Representative
Andrews Federal Credit Union
09.2024 - Current
Wire Transfer Specialist
Sandy Spring Bank
04.2024 - 09.2024
Full Time Member Service Rep II (call center)
NASA Federal Credit Union
02.2022 - 04.2024
Full Time Fraud Analyst
Bank of America Association
07.2017 - 02.2022
Bachelor of Science - Finance
UMGC (University of MD Global Campus)