KATHLEEN TRINIDAD
Banker
Edwards,CA
Summary
Results- driven professional with over 17 years of experience in the financial industry, recognized for strong analytical skills, organization and attention to detail. Proven ability to foster positive and productive work environment through effective communication, clear goal - setting, and consistently exceeding expectations to achieve organization objectives.
Overview
17
17
years of professional experience
2
2
English & Tagalog
Work History
Member Service Representative
Navy Federal Credit Union
Ridgecrest, California
01.2022 - Current
- Processed 25+ standard teller transactions for members per hour with extreme attention to detail
- Successfully identified and prevented over $100,000 in potential fraud losses for members by conducting thorough investigation and implementing effective fraud prevention strategies.
- fully documented and escalated formal reports incidents of potential fraud to the security department.
- Assisted members with submitting consumer/mortgage, equity loan, overdraft protection and credit card appications.
- Serves as a Notary Public of Florida, Mortgage Loan Originator with level 1 Authority and Digital Champion.
- Currently serve as Operational Soundness Champion, Spirit Lead and Perspective Representative, supporting branch compliance, team engagement,and inclusive culture.
- Serving as Vault and ATM custodian.
- Tact, diplomacy, and extreme professionalism when dealing with sensitive situations resolving problems on members accounts with multiple business units.
Sales and Service Specialist
Fulton Bank
Virginia Beach, VA
09.2019 - 08.2021
- Assist in training new hires or floaters in the branch
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Perform teller duties as required
- Investigate and correct errors upon customers' request, according to customer and bank records
- Process loan applications
- Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment
- Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan
- Responsible for branch operations in the absence of management
- Experience in call center environment, answer customer inquiries, submit referrals, and resolve issues quickly.
- Recommend bank products that met customers' needs to exceed sales targets.
- Reconciled cash drawer and ATM, managing $85K + per day alongside daily closeout processes to balance the vault.
Stock Assistant/Associate
Navy Exchange
Virginia Beach, VA
08.2018 - 09.2020
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Sort and stocks product on shelves and in the backroom
- Maintain a clean, neat shelves, and member ready area
- Assist fellow associate as needed throughout the store
- Greet customers and ascertain what each customer wants or needs.
Associate
Marshalls Convenience Stores
Virginia Beach, VA
08.2018 - 07.2021
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Clean shelves, counters, and tables
- Exchange merchandise for customers and accept returns
- Greet customers and ascertain what each customer wants or needs
- Process customers purchase on a cash register
Teller
Wells Fargo Bank
Jacksonville, FL
12.2009 - 08.2011
- Creating better relationships with members
- Assist in ATM audits
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Prepare and verify cashier's checks.
Assitant Cashier
MWR Naval Air Station Atsugi Japan
Atsugi, Japan, APO
01.2008 - 07.2008
- Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
- Supported store operations by accurately maintaining cash registers, preparing daily deposits, and reconciling discrepancies as needed.
- Reconcile Cashiers report and audit daily cash receipt data entry.
Education
Bachelor of Science - Business Administration, Business Management
De La Salle University
April 1998
Skills
- Team player
- Multi-tasking
- Problem-solving
- Efficient communication skills
- Research and Troubleshooting
- Business
- Leadership
- Attentive listening, empathy
- Critical thinking
- Problem solving
- Microsoft Word, Excel, Powerpoint
- Proficient in Aperio, Enact, Desktop Teller, Cisco
Timeline
Member Service Representative
Navy Federal Credit Union
01.2022 - Current
Sales and Service Specialist
Fulton Bank
09.2019 - 08.2021
Stock Assistant/Associate
Navy Exchange
08.2018 - 09.2020
Associate
Marshalls Convenience Stores
08.2018 - 07.2021
Teller
Wells Fargo Bank
12.2009 - 08.2011
Assitant Cashier
MWR Naval Air Station Atsugi Japan
01.2008 - 07.2008
Bachelor of Science - Business Administration, Business Management
De La Salle University
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