Amanda Gomez-Rivera
Alhambra,CA
Summary
Hard-working Lead with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Jo, Ann Fabric and Craft Stores
2022.10 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped create and maintain successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier/Customer Service
Party City Corporation
2022.09 - 2022.11
- Collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Processed refunds for worn, damaged and broken merchandise
- Answered customer questions and provided store information.
Scare Actor
Six Flags, Inc
2018.09 - 2019.11
- Delivered exceptional service by engaging with guests and evoking theme of assigned area
- Controlled crowd to maintain enjoyable and organized event experience.
Education
Psychology
East Los Angeles College
Alhambra, CA2024
Skills
- Employee engagement
- Sales and marketing
- Project management
- Organizational skills
- Time management
- Team leadership
- Adaptability and flexibility
- Effective communication
- Problem-solving abilities
Timeline
Manager on Duty
Jo, Ann Fabric and Craft Stores
2022.10 - Current
Cashier/Customer Service
Party City Corporation
2022.09 - 2022.11
Scare Actor
Six Flags, Inc
2018.09 - 2019.11
Psychology
East Los Angeles College
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