Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Gonzales

Alma

Summary

Dynamic professional with a strong background in animal handling and counseling, previously at the State of MI. Proven ability to build relationships and foster trust, enhancing client satisfaction and reducing recidivism rates. Skilled in appointment scheduling and maintaining a safe environment, demonstrating reliability and empathy in all interactions.

Overview

30
30
years of professional experience

Work History

Dog Groomer

Self
08.2005 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Prison Counselor

State of Mi
08.2005 - 11.2011
  • Coordinated with community resources to ensure seamless transitions back into society for released individuals.
  • Participated in ongoing professional training opportunities to stay current on best practices within correctional counseling.
  • Reduced recidivism rates by developing tailored reentry plans for each inmate.
  • Developed strong rapport with inmates, fostering trust and open communication during counseling sessions.

Corrections Officer

State of MI
11.1995 - 08.2004
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.

Education

Bachelor of Science - Management And Organizational Development

Spring Arbor University
Spring Arbor, MI
06.2010

Associate of Applied Science - Criminal Justice

Delta College
Bay City, MI
05.1997

Skills

  • Patience and empathy
  • Animal handling expertise
  • Relationship building
  • Customer service
  • Appointment scheduling
  • Reliability and punctuality

Timeline

Dog Groomer

Self
08.2005 - Current

Prison Counselor

State of Mi
08.2005 - 11.2011

Corrections Officer

State of MI
11.1995 - 08.2004

Bachelor of Science - Management And Organizational Development

Spring Arbor University

Associate of Applied Science - Criminal Justice

Delta College

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