Amanda Gonzalez
Spring Hill,FL
Summary
Motivated individual with experience in customer service and project management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Account Specialist
Diversified Maintenance
01.2012 - Current
- Serve as an intermediary between the corporate office, clients, and vendors performing services on behalf of the company.
- Management of facilities projects & preventative maintenance for 600+ sites nationwide.
- Maintaining strong relationships with clients through regular communication and proactive problem-solving efforts.
- Oversee client work order processes including accepting, dispatching, and resolution of all work orders.
- Auditing of all purchase orders to ensure accuracy within our software system.
- Preparation of all client requested and financial reporting.
- Provide leadership, direction, workflow support, and training to work order & vendor management teams performing specific functional duties, including scheduling with vendors and customers.
- Confront unique customer care challenges by applying judgment and experience; always seeking to obtain results and outcomes that are in the best interests of the company and the customer.
Dental Assistant
Ninth Street Dental Associates
10.2009 - 11.2011
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Associate of Science - Surgical Technology
Southwest Florida College
Tampa, FL 05.2009
High School Diploma -
A.P Leto Comprehensive High School
Tampa, FL 06.2006
Skills
Account Management
CRM Software
Work Order Management
Microsoft Excel
Leadership
Vendor Management
Project Implementation
Timeline
Account Specialist
Diversified Maintenance
01.2012 - Current
Dental Assistant
Ninth Street Dental Associates
10.2009 - 11.2011
Associate of Science - Surgical Technology
Southwest Florida College
High School Diploma -
A.P Leto Comprehensive High School