Amanda Gracz
Brookfield,WI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Caregiver
Home Instead
Franklin, WI
06.2024 - 08.2024
- Caregiving duties to include; bathing clients as needed, dressing, standby-assist, one-on-one assist with walking, house-keeping duties; cooking; cleaning; organizing and sorting, creating activities for clients.
Operations Manager
Shake'r Up Garage
Ashippun
04.2023 - 06.2024
- Maintain accounting; invoices, payments, sales
- Customer service- schedule appointment for repair work, update customers on repairs
- Marketing campaigns, operations management, community outreach.
Secondary Market Analyst
Citizens Bank
Waukesha
04.2021 - 03.2023
- Remit daily mortgage payment activity to secondary market investor; balance financial loan transaction accounts monthly; submit monthly accounting cycle with variances identified and corrected; research and gather final loan title policy documents; respond to internal service events submitted by loan officers per customer request to correct errors on loan accounts; collections duties for consumer mortgages 30-120 past due; respond to borrower credit disputes via E-Oscar with accuracy; submit delinquent property inspection invoices monthly.
SPOC phone agent
Dovenmuehle Mortgage, Inc.
Brookfield
11.2020 - 03.2021
- Train new employees on MSP system; Answer inbound call inquiries from borrowers and clients; loss mitigation assistance; application assistance; hardship assistance; outbound calls to retrieve missing documents from borrowers for loan processors.
Caregiver
Assisting Hands Home Care
Franklin
09.2020 - 10.2020
- Left Due to Covid and schools closing.
Loan Servicing Specialist
Great Midwest Bank
Brookfield
04.2019 - 09.2020
- Collections; prepare and verify credit dispute reports, prepare payoff statements, quality control on loan transactions posted, customer service duties, clerical duties, filing and research, send out notices bi-weekly to customers 30-90 days past due.
Stay at Home Mother and Student
Self Employed Web
Clarksville, TN
11.2018 - 04.2019
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Attended Univeristy of Phoenix B.S Management online.
MSR III
The Tennessee Credit Union
Nashville
08.2018 - 11.2018
- Assist members with inquiries on accounts/credit and debit cards; Assist with high school branch partnership and interns; Perform clerical duties; Perform opening/closing duties and cash balancing at end of day; Learn policies/procedures on loan processing and opening new accounts
Assistant Manager
Republic Finance, LLC
Clarksville
09.2017 - 01.2018
- Perform collections on accounts; Counsel customers on financing; Perform clerical duties; Sell voluntary insurances; Solicit loans to current and new customers; Close loans for new or current customers; Perform program development in management
Personal Banker
First Advantage Bank
Clarksville
11.2015 - 02.2016
- Cross sell bank services and products to customers and non-customers; Answer telephones in professional manner; Enhanced communication skills to create a professional and helpful experience for customers; Perform transactions in a timely and efficient manner; Count cash drawer at EOD
Stay at Home Mom
Self
05.2012 - 11.2015
- Maintain clean and orderly homestead
- Cooking
- Financing
- Organization
- Scheduling
- Child rearing duties.
Assistant Teacher
Just For Kids
Clarksville, TN
05.2015 - 08.2015
- Helped maintain a safe and orderly learning environment.
- Provided one-on-one help to struggling students during study hall sessions.
- Supervised small group activities.
- Attended faculty meetings as requested by the lead teacher.
- Created colorful and attractive displays for bulletin boards and hallways.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
Customer Service Representative
BMO Harris Bank
Hartland
08.2009 - 05.2012
- Use of creativity to cross-sell bank services and products to customers and non-customers; Order currency weekly; Balance cash vault at EOD; Process customer profile information for bankers; Process customer transactions in a timely and efficient manner; Enhanced communication and telephone skills; Created monthly contests among customer service representative to achieve referral goals; Taught new employees banking system and proper transaction processing techniques
Customer Service Representative
Westbury Bank
Colgate
07.2007 - 05.2009
- Use of creativity to cross-sell bank products and services to customers and non-customers; Create monthly contests to achieve referral goals among other customer service representatives; Order checks; Create customer profiles for bankers; Improved communication skills and public speaking skills
Education
Bachelors in Management -
University of Phoenix-Online Campus
Phoenix, AZ11.2017
WCTC- Medical Assisting Program & Phlebotomy Certification
01.2009
Skills
- Customer Service
- Clerical Duties
- Answering phones and returning calls
- Organization
- Document Research
Additionalinformation - Experience
Experience in customer service, retail sales, team building, and banking; Cash handling experience; Driven individual who learns quickly and works as a team; Clerical skills
Timeline
Caregiver
Home Instead
06.2024 - 08.2024
Operations Manager
Shake'r Up Garage
04.2023 - 06.2024
Secondary Market Analyst
Citizens Bank
04.2021 - 03.2023
SPOC phone agent
Dovenmuehle Mortgage, Inc.
11.2020 - 03.2021
Caregiver
Assisting Hands Home Care
09.2020 - 10.2020
Loan Servicing Specialist
Great Midwest Bank
04.2019 - 09.2020
Stay at Home Mother and Student
Self Employed Web
11.2018 - 04.2019
MSR III
The Tennessee Credit Union
08.2018 - 11.2018
Assistant Manager
Republic Finance, LLC
09.2017 - 01.2018
Personal Banker
First Advantage Bank
11.2015 - 02.2016
Assistant Teacher
Just For Kids
05.2015 - 08.2015
Stay at Home Mom
Self
05.2012 - 11.2015
Customer Service Representative
BMO Harris Bank
08.2009 - 05.2012
Customer Service Representative
Westbury Bank
07.2007 - 05.2009
Bachelors in Management -
University of Phoenix-Online Campus
WCTC- Medical Assisting Program & Phlebotomy Certification