Amanda Gravens
Louisville,KY
Summary
Proven leader with a track record of increasing sales and profitability at Highland Morning through strategic management and fostering a positive work environment. Expert in customer service and liquor knowledge, demonstrating strong multitasking abilities and an outgoing personality. Achieved significant employee satisfaction and loyalty by implementing effective training programs and maintaining strong relationships with clients and vendors.
Overview
17
17
years of professional experience
Work History
Bartender
Tin Roof
2020.05 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Highland Morning
2021.01 - 2023.11
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Training Coordinator
Texas Roadhouse
2007.06 - 2018.02
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Education
Associate of Applied Science - Education
University of The Cumberlands
Williamsburg, KY 2024.07 - Current
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- First Aid Certification - American Red Cross or St John Ambulance.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- ServSafe Alcohol - National Restaurant Association.
- SafeServe Manager Certification – National Restaurant Association.
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 33 staff members.
Timeline
Associate of Applied Science - Education
University of The Cumberlands
2024.07 - Current
General Manager
Highland Morning
2021.01 - 2023.11
Bartender
Tin Roof
2020.05 - Current
Training Coordinator
Texas Roadhouse
2007.06 - 2018.02
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